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Spa Concierge Supervisor

Pomeroy Lodging LP

This is a Full-time position in Phoenix, AZ posted June 11, 2021.






We are hiring for the role of Spa Concierge Supervisor.

This full-time leadership opportunity is based out of the brand new Alyeska Nordic Spa in Girdwood, Alaska, and offers an excellent compensation and benefits package.

Located on the Alyeska Resort grounds, each Nordic Spa experience is crafted to be as individual as our guests.

Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others.

We are wellness redefined.

Achieving Excellence:

As a Spa Concierge Supervisor, you are authorized to exceed guest expectations and maximize spa revenue each and every shift.

You will achieve excellence by supporting the Spa Concierge team on your shift in making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department.

You will deliver this support through new hire training, ongoing coaching, providing daily feedback and leading by example.

We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.

Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

Owns and manages the guest’s sense of arrival by monitoring the cleanliness and readiness of all guest forward-facing spaces including, guest entrance and reception area, retail space, seating areas, garbage receptacles and the condition of outdoor pathways leading to the spa entrance.

Advanced product knowledge of all spa amenities, promotions, access types’ and resort and community amenities is essential.

Selling the spa’s features and benefits over the phone and in person at the spa reception desk and securing the reservation is a daily activity requiring excellent product knowledge and advanced communication skills.

Ensuring the team is selling and communicating the right information and providing feedback to enhance selling to the concierge team.

Facilitate concierge training and assist other supervisors.

Regularly attend, participate in and support training and staff meetings for the spa.

Assist in all areas of spa operation as requested by management.

Work Perks
PTO – Paid/Holiday Time Off Commuter’s Allowance Personal Days Referral Bonuses Medical & Dental Health Plan Discounts on Retail Products and Spa Services
Experience the Alyeska Resort here:

Education & Experience:
Prior experience as Concierge or Guest Service agent 3 years of experience in guest service or retail Prior supervisory experience Computer literacy and previous reservation software and POS experience preferred Passion for Guest Service and Health and Wellness
Working Conditions:

This position may work long days and/or weekends to meet periodic upturn in business demands or meet deadlines.

This position is set in a fast-paced environment, with high levels of interaction with employees, guests and other stakeholders.

Working outdoors in a variety of Mountain weather conditions, with average temperature ranges of -30 C/ -22 F to +30 C / +86 F.

Physical Demands:

The employee is regularly required to reach with hands and arms and stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

Visual ability to observe employees in the workplace, analyze operations and detect situations of concern with regard to areas such as employee performance, grooming, training and policy adherence.

Employee may be required to pass a functional capacity test developed for this job.

Work Environment: The noise level in this work environment is usually moderate

Team You Will Lead: Supervision of the Spa Concierge Team

About Alyeska Nordic Spa
Set within the jaw-dropping scenery of Alyeska is the brand new Alyeska Nordic Spa.

A space like no other that invites you to embrace the elements as you experience the benefits of hydrotherapy.

Move from hot, warm and cold pools in the stunning Boreal forest surroundings.

Rest in saunas and steam rooms, indulge in massage therapy treatment and enjoy a moment of connection with yourself and others, away from the cadence of the modern world.