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Senior Account Manager – Phoenix On Site

Knight Transportation

This is a Full-time position in Phoenix, AZ posted August 3, 2022.

Work with the Industry Leader!As the most profitable and fastest growing truckload carrier, we are driven to innovate the transportation industry.

Knight is a career destination for passionate and talented people seeking growth and opportunity with an industry leader.

What do we live by?

The answer is simple…OUR PEOPLE!

Knight Transportation is powered by people.

We are committed to a culture of high expectations and exceptional performance.

At Knight, we hire good teammates who share our values, unselfishly take personal accountability for results, and bring innovative ideas to the table.

Our people are passionate about continual learning, display honesty and mutual respect, and give their best every day.

Join our Knight Family as we offer results-driven people a place to make a difference in a stable and maturing industry.Job Responsibilities: What you will doLead customer account team(s).

Build and enhance customer relationships by ensuring all assigned account activities are performed accurately and efficiently.

Incumbents are responsible for meeting all customer expectations by providing world class service through effective communication to both internal and external customers while improving company profitability.

Incumbents are responsible for ensuring team meets defined metrics which includes specific goals for revenue, load count, growth, rate and service.

Incumbents may need to occasionally work weekend, 2nd or 3rd shift based on company and customer needs.Provide daily work direction to assigned customer account representatives to ensure the coordination and completion of day to day activities.Set schedules that meet customer requirements.

Monitor work hours; approve overtime and/ortime off requests.Manage employee performance by providing employee feedback on a frequent schedule, addressing areas for improvement as well as acknowledging positive accomplishments.Communicate customer expectations and account information.Manage Electronic Data Interchange (EDI) related requirements regarding 214 Status releasing or other similar electronic transmissions as required by the customer.Address escalated customer service issues; identify solutions to existing problems and provide direction to subordinates to best solutions.Ensure team defined metrics are adhered to by assigned team members.Research service issues and ensure proper coding of all applicable service failures in the system to support accurate service reporting.Identify and solve problems that do not meet customer or company expectations.Review rejected loads; analyze to identify potential opportunities for the company.Perform additional duties as assigned by leadership.Qualifications: What you need to bring2 years’ experience in Customer Service required.Previous experience in transportation preferred.Bachelor’s degree in business related field required.Must possess outstanding telephone skills.Must be able to set priorities.Must possess excellent time management skills.Must be able to work in a fast-paced team environment.Must be able to adapt to changing priorities.What we offer:Competitive starting salary commensurate with experience.Quarterly bonus pay based on company performance.Opportunities to volunteer and give back to local communities Comprehensive Benefits Package which includes:401(K) Employee Match ProgramEmployee Stock Purchase ProgramMedical/Dental/Vision InsuranceTuition Reimbursement ProgramThe Company is an equal employment opportunity employer.

The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.

The Company also prohibits harassment of applicants and employees based on any of these protected categories.KLV123