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Operations Manager

CR England, Inc.

This is a Full-time position in Casa Grande, AZ posted July 12, 2021.

OverviewNow hiring an Operations Manager for our Dedicated division at our Casa Grande, AZ office.Please note that this position is located in Casa Grande, AZ, this is not a remote position.This is a permanent, full-time opportunity.Transportation experience is a prerequisite for this position.Why join us:Stability: The transportation industry is crucial to the U.S. economy, making C.R. England a stable career choice. As a 100 year-old leader in the transportation industry, we have grown 100% in the last decade. We will continue growing as we approach our second century.Employee Value: 2015 recipient of the Achievers Award for Most Engaged Workplaces in the U.S.Benefits: World class compensation and benefits packages, continuous training and development, and a team-oriented culture.Work life balance: At C.R. England we value family both in our individual homes and our company family; our culture embraces this philosophy and fosters an environment to support both.Schedule: Monday-Friday 1200-2200 and as needed on the weekends*Summary:Position is at the very center of a fast-paced strategic environment. The Operations Managers is required to hire and develop people and plan ahead of rapidly changing situations while creating and maintaining a productive culture throughout the division/account. Person must be organized, proactive, and engaged with his or her peers and subordinates.Position Responsibilities:Position will manage a variety of departments and be responsible for multiple day-to-day aspects of the Division’s operations. Additionally, the Position troubleshoots areas of operational concern, evaluates and if necessary creates better processes in the interest of operational efficiency.* Manage direct and indirect reports to including hiring, training, development, payroll, performance management and termination.* Working with multiple individuals, departments, and divisions at once.* Fleet production, ensuring all assets and drivers have sufficient miles to reach revenue goals* Manage 50+ drivers and direct fleet/account management day-to-day operations. May manage drivers through Fleet Managers or Logistics Coordinators.* Dispatch drivers to ensure on-time delivery and advising on weather conditions.* Coordinate with drivers to swap loads as necessary* Track drivers, loads, and receivers* Deal with multiple customers and their different special requirements at once* Working with Load Planners, Driver Managers, Account Managers, Maintenance and Service Advisors and others within the company.* Negotiate situations to meet expectations of customers, company and drivers.* Identify logistical problems and implement solutions.* Plan future workload* Conflict resolution* Handle urgent situations in a professional manner.* Schedule/ re-schedule appointments with customers* Multi-task as necessary* This job is demanding and requires one to be patient, proactive, and professional.Essential job requirements may include, but not be limited to:* Recognize areas of operational concern, develop processes, and coach employees to better suit the needs of CR England and the division.* Must be a self-starter with time management skills requiring minimum supervision.* Be willing and capable of taking on and working through the duties of his or her subordinates when needed.* Must be a hands-on working manager who can motivate others.* In a Dedicated environment, may have more interaction with customer or even be located on customer’s site. Must be able to communicate professionally and work to solve customer concerns while balancing business needs and resources.* Keep company leadership informed of project priorities and any issues that may require their attention.* Work with other department leaders to establish goals, align priorities and define departmental processes.* Treat each individual with care, dignity, fairness, respect and recognition.* Work productively and collaboratively with direct supervisor and peers.* Display and encourage teamwork and willingness to be a problem solver.* Practice and observe safety rules and regulations and encourage others to do so at all times.* Always conduct yourself in a manner that reflects a positive, professional image. Must maintain a professional appearance in accordance with dress code policies.* Adhere to all policies and procedures as set forth by the company and ensure that all employees are knowledgeable of and adhere to all standards set for by the company.ResponsibilitiesJob qualifications may include, but not be limited to:* Ability to work with office equipment, utilizing computers for majority of tasks and must be familiar with Microsoft Office suite of programs.* AS400 / TMW system knowledge preferred* Excellent organizational skills required.* Accuracy and attention to detail.* Energetic, enthusiastic self-starter with excellent organizational, communication, leadership and interpersonal skills* Ability to organize and prioritize work, meet deadlines, work with minimal supervision, exercise judgment and adapt directions from one assignment to anothe* Ability to maintain professionalism when communicating with team and management.* Very dependable and take ownership of work processes* Adaptable in a fast and changing environment.* Assertive and competitive to meet customer’s needs and assistance company’s growth.Physical Requirements:* Capable of hearing, with our without correction, sufficiently to perceive normal speaking levels and receive detailed information through oral communication in order to facilitate meetings and work with internal customers and stakeholders by telephone and in person.* Position may involve kneeling, stooping, bending, pushing, lifting, carrying and moving objects that can weigh up to 25 pounds.* Capable of working extended hours, to include weekends, holidays and various shifts (to include evening and night shifts) as necessary.* Capable of sitting at a desk for extended periods of time and working with computer equipment.* Capable of speaking, writing, and reading English well and possessing a good command of the language so that various types of communications may be conducted in English with people of various levels of education and capabilities.* Capable of visual acuity, with or without correction, sufficient to prepare and analyze data and figures, view a computer terminal, and read extensively.Qualifications* Education and Experience:* 4 year degree preferred or commensurate transportation experience in conjunction with schooling. Advanced degree helpful. High school diploma required.* Experience managing a fleet or similar transportation industry group.* 5 years’ experience working in a logistics environment.Working Environment and Conditions:* Must have the ability to work on more than one assignment at a time with frequent interruptions, changes and/or delays.* Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances.* Must be able to handle incoming requests for assistance via phone and in person while working on other tasks.* Must remain professional in light of challenging situations that may occur in the location.* Some travel may be required, particularly on Dedicated accounts.* CB*