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Manager, Verification Operations Analytics


This is a Full-time position in Phoenix, AZ posted July 11, 2021.

About CarvanaIf you like disrupting the norm and are looking for a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. At Carvana, our customers can hop online to…* Search and browse our inventory of over 20,000 vehicles that we own and certify.* Narrow down search results using highly intelligent filtering tools/components.* View vehicle details, Carfax reports, and 360 rotating studio images for every vehicle.* Secure financing in minutes using Carvana’s in-house service or their own bank.* Interact with GUI components to easily customize loan length, down payment, and monthly payment.* Generate, upload, and eSign all documents online (no ink necessary).* Schedule front door delivery or pick up at one of our vending machines.* Trade-in their existing vehicle or just sell it to Carvana (no purchase necessary).For more information on Carvana and our mission, sneak a peek at our company introduction video or learn more about what it’s like to work here from the people that already do.About the team and positionCarvana’s operations are complex and benefit from data, analysis, reporting, and process improvements. An ideal candidate will support our operations by understanding workflows, identifying areas of opportunity, and utilizing their technical skills to solve problems and improve processes, while providing visibility into the Verification business unit.The Verification group operates within the broader Customer Care organization and is responsible for the customer experience from time an order is placed to the delivery of the vehicle with a particular focus on the loan verification process. As part of this group, the Operations Analytics Manager will support the team through two primary responsibilities. First, they will develop and maintain Tableau reporting dashboards to provide visibility into day-to-day operations. Second, they will provide insights through data to help drive decision making on special projects aimed at improving efficiency in the Verification group.This person should be anxious to leverage their analytical and technical skills to make an immediate and meaningful impact on the business. We have no shortage of data, resources or ambition at Carvana, and we are excited to bring on people who share our desire to leverage data and technology to accelerate our disruption of the traditional car buying experience.What you’ll be doing* Explore and segment data to identify and explain key drivers; develop and manage models, dashboards, and visualizations to support the Verification group.* Support special projects aimed at improving efficiency in the Verification group.* Build and lead a team focused on providing best-in-class analytics capabilities.* Translate data into consumable, actionable narratives; regularly update the company, including senior leadership, with results and strategic recommendations.* Work closely with Leadership, Product, Engineering, and Operations to assess performance and identify and prioritize opportunities.* Lead by example for the rest of the team in the above areas.* Other duties as assigned.What you should know* Quantitative undergraduate degree (such as math, finance, computer science, engineering, etc.) with a strong academic record.* At least 5 years of analytics experience with some background in operation analytics. Technical leadership and mentorship are required with direct report leadership and career development being a plus.* Analytical thinking. Capable of the full scope of data-driven decision-making: diving deep to understand the nuances of individual data points, defining illuminating summary statistics and visualizations, crafting simple yet accurate narratives, and employing all of the foregoing to improve our operations and business.* Intuitive problem-solving. Understand and think through causal relationships and ripple effects. Confidence in tackling emerging and complex problems* Technical proficiency. This leadership role will require hands-on mentoring and analysis. Ability to write clean SQL queries and employ visualization tools (e.g. Tableau). Curiosity to continue learning new analytical methods and tools. Familiarity with data pipelines, common mobile and web technologies, and general software development practices.* Excellence in communication. Ability to collaborate and speak the language of our Creative, Product, Engineering, and Executive teams.What we’ll offer in return* Full-Time Salary Position with a competitive salary.* Medical, Dental, and Vision benefits.* 401K with company match.* A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.* A great wellness program to keep you healthy and happy both physically and mentally.* Access to opportunities to expand your skill set and share your knowledge with others across the organization.* A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.* A seat in one of the fastest-growing companies in the country.Other requirementsTo be able to do your job at Carvana, there are some basic requirements we want to share with you.* Must be able to read, write, speak and understand English.Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.Legal stuffHiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.