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Director of Food & Beverage

Amara Resort and Spa

This is a Contract position in Sedona, AZ posted November 20, 2020.

The Director of Food & Beverage is responsible for coordinating, supervising and directing the property food and beverage operation, while maintaining a profitable F&B department and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

• Guide and inspire exceptional team performance and mentor managers, supervisors and team members in the Food & Beverage Division
• Build team capability, knowledge and resources to meet short and long term business objectives
• Mentor, train and coach team members, oversee new hires and track team training
• Manage operational coverage, work load and resource distribution within and across teams
• Interview, hire and coordinate succession planning of staff
• Manage vacation, payroll and other
• Monitor and evaluate team performance
• Oversee the efforts to ensure service standards are consistently met and exceeded
• Enhance services and standards for the Food & Beverage Division
• Accountability for P&L in the Food & Beverage Division
• Instrumental in attracting and retaining loyal guests through close working relations with Sales & Marketing
• Anticipate future guest trends and align services offered in the Food & Beverage Division
• Develop innovative solutions to enhance communication of guest and service information
• Trouble shoot in complex service situations
• Oversee the facilitation of the Guest experience to exceed the expectation of a luxury hotel
• Plan and prepare with team for guest reservations and coordinate unique requirements, to meet the guests needs, pace and degree of personalization
• Identify, customize and deliver individual guest requirements.
• Ensure effective hosting of the guest experience — Greet guests upon arrival and departure; engaging with guests to ensure guest delight
• Provide sincere communication and demonstrate a genuine desire to serve
• Maintain contact with loyal guests and win disengaged guests back

• At least 6 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 3 years of related experience; or a 2-year college degree and 4 or more years of related experience.
• Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled