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Control Director – Payment Operations

Wells Fargo

This is a Full-time position in Phoenix, AZ posted April 7, 2021.

Job DescriptionAbout Wells FargoWells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets.

Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially.

Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment, and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com), and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy.

With approximately 260,000 team members, Wells Fargo serves one in three households in the U.S.

Wells Fargo & Company was ranked No.

29 on Fortune’s 2019 rankings of America’s largest corporations.Operations ControlOperations Control is a new team that will be the front line group within Operations accountable for assessing and ensuring the effective management of associated risks for Operations groups across the Enterprise.

This team counsels group leadership on the Operations risk portfolio which includes issue management, remediation and regulatory interactions and facilitates strong cooperation between operations, independent risk management and Audit.The RoleThe Control Director is the responsible risk management leader for Payment Operations control activities under the central payment operations utility.

The control director is accountable for the supervision and management of all front line risk activities across all risk types.

The control director is accountable for ensuring the business consistently and flawlessly implements front line risk programs inclusive of regulatory, operational, and corporate risk program requirements.

This includes providing aggregated views of risk horizontally across payment operations and counseling business leadership on risks, issues, remediation, and regulatory interactions.

This leader also must foster a collaborative environment that ensures timely communication and strong cooperation between the front line business and control organization, in addition to Corporate Risk and Internal Audit.Specific Responsibilities:* Manages a team to accomplish goals and priorities; coaches/develops, establishes the priorities, sets expectations and drives accountability in the delivery of the priorities.* Executes and implements payments control priorities and strategy; drive the control agenda across the business.* Evaluates and provides strategic guidance for programs, policies and procedures to ensure alignment with regulatory requirements and risk strategies.* Supports to the business for the design of business specific risk controls/processes and development of remediation plans to address any control weaknesses or gaps and identifies opportunities for enhancements.* Ensures that business control issues are proactively identified and addressed appropriately, escalating where necessary.* Oversees programs or initiatives related to a line of business and/or an Enterprise strategy with considerable impact across the Enterprise and externally.* Serves as the key interface and fosters relationships with corporate, business heads, Corporate Risk, Legal, Audit, regulators, and industry partners regarding management of business-specific risk programs.* As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business.

Specifically you will:* Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.* Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.The successful candidate will also work closely with Senior Managers across Operations in the development and execution of the company’s risk management strategies.

Accordingly, critical success factors will include the ability to develop partnerships with many functional areas, provide insight into the regulatory climate and identify trends which may present opportunities or reflect gaps in the Operation’s group’s strategic execution/direction.The CandidateLeadership, integrity, and credibility will be determining factors in selection.

Successful candidates will be articulate and possess a demonstrated leadership capability; they will be impressive in their inter-personal effectiveness and with regard to their accomplishments.

It requires a leader with strong relationship management, influencing, vision and execution skills.

A key differentiator will be the ability to understand and operate successfully in a complex, heavily matrixed corporate environment.

The role requires a sense of urgency, passion for results, and personal accountability for achievement.As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business.

Specifically you will:* Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.* Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.Required Qualifications* 7+ years of management experience* 10+ years of experience in risk management or 10+ years of financial services industry experience, of which 7+ years must include direct experience in risk managementOther Desired Qualifications* Technical understanding of electronic payment processing, specifically wire transfer services and relevant financial regulations (Reg E, Dodd Frank, BSA/AML/OFAC, etc)* Meaningful knowledge across enterprise risk management framework, including: risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance.* Strong interpersonal, influencing, and communications skills with an ability to interact effectively with stakeholders and regulators, to include virtual, matrixed leadership experience and the ability to effectively manage and build relationships within the business and Enterprise Risk function.* Demonstrated leadership ability that embodies the Wells Fargo Vision and Values and leadership competencies.* Strong analytical ability used to identify risks and confidently raise issues, escalate early and engage in constructive credible challenge and will do so independently when necessary.Location:* Other Wells Fargo core markets will be consideredAt Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially.

We’re looking for talented people who will put our customers at the center of everything we do.

Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo.

It all begins with outstanding talent.

It all begins with you.DisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check.

Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.