Assistant Store Manager – Full-time

Requirements:

Ability to believe in our customer centered culture to deliver a superior customer service experience.

The Assistant Store Manager position assists with the daily operations of the store and carries store keys to perform opening and closing responsibilities.

• Assists the General Manager and Store Manager to achieve financial goals.
• At General Manager direction, can assist the GM with timely administration of ‘Incident’ and ‘Violation’ level that would result in a next step of Progressive Discipline excluding Suspension or Termination levels.
• Assists the General Manager in Phone Interviews.
• Assists the General Manager in the execution and delegation of Company Operational, Merchandising and Visual standards.
• Demonstrates Total Customer Service Standards and attempts to resolve customer issues timely and professionally. Requests assistance from SM/GM as needed.
• Assists the General Manager in training cash handling and store operational standards. Identifies and informs GM of personnel training opportunities.
• Follows all Loss Prevention Guidelines in deterring theft and providing timely documentation as needed.
• Provides overrides, performs safe and till counts, and reconciles cash settlements.
• Supervises associates and delegates tasks to ensure productivity, coordinates meals/breaks, and shares department successes and opportunities.

Requirements:

• 3-5 years of retail sales or customer service experience.
• Previous supervisory experience required; preferably in retail environment.
• Excellent verbal communication and active listening skills.
• Excellent sales and customer service skills.
• Ability to execute the concept by understanding and applying report information.
• Required to successfully complete Key Carrier Certification exam within 60 days of hire or prior to promotion.
• Ability to train and mentor associates to assure company standards are met.
• Ability to work flexible schedules including nights, weekends and holidays.

Total Rewards:

The Shoe Carnival, Inc. Total Rewards program offers eligible associates highly competitive benefits, including the following:

• Competitive Pay
• Paid Time Off (Vacation & Sick Time)
• Comprehensive Medical, Dental, & Vision Benefits
• Flexible Spending Accounts
• Life, Disability, and Voluntary Benefits
• Employee Assistance Program
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Employee & Family Discounts
• Relocation Opportunities