This job board retrieves part of its jobs from: Toronto Jobs | Emplois Montréal | IT Jobs Canada

God Enriches | Local jobs for the people of Arizona

To post a job, login or create an account |  Post a Job

Patient Experience Representative

ACS Solutions

This is a Contract position in Surprise, AZ posted October 13, 2021.

Job Title: Patient Experience Representative Start Date: ASAP Duration: 06 months Shift: Monday – Friday 8-5 pm Location: Phoenix, AZ 85054 Description: Position Overview: The Patient Experience Representative serves as an intake specialist and liaison between the patients/family members and Mayo Clinic.

Responsible to answer the phone line as assigned, document and address concerns, and facilitate communication to resolve perceived concerns or questions for the benefit of both the patient and Mayo Clinic.

The Patient Experience Representative may be assigned to other duties and responsibilities to facilitate effective resolution of patient concerns and processing of complaints, grievances, compliments and suggestions.

Provides customer service support in a variety of operational functions.

Skills: Additional Experience and/or Qualifications: Two years of post-secondary education preferred.

Must display strong relationship centered interpersonal skills: listening, speaking, rapport building, empathy, conflict resolution, facilitation, problem solving and crisis intervention.

Must have strong documentation and data entry skills.

Ability to work autonomously, as appropriate, and in collaboration with the Patient Experience team, physicians, administrators, support supervisors, allied health staff, and Patient Financial Services.

Confidentiality, professionalism, and organizational skills required.

Able to tolerate an ambiguous, fast-paced, demanding and constantly changing work environment.

Must possess information systems technology skills: Microsoft Word, Midas Plus, EMR, and Internet/Intranet.

Education: Minimum Education and/or Experience Required: High School diploma or equivalent required.

Minimum of two years works experience in healthcare setting or customer service experience such as a call center, administrative or physician’s office, appointment scheduler or retail/service industry.

Job Requirements: High School diploma or equivalent required.

Minimum of two years works experience in healthcare setting or customer service experience such as a call center, administrative or physician’s office, appointment scheduler or retail/service industry.