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Outbound Sales Trainer


This is a Full-time position in Scottsdale, AZ posted October 24, 2021.

About This Job:

The Trainer is responsible for developing and facilitating training classes for newly hired employees as well as refresher trainings for current employees. They will conduct effective learning sessions through classroom style training using a computer based setting as well as individual coaching sessions.


  • Training and coordinating classes for new hire and continuing education training programs.
  • Maintain adequate inventory of classroom materials and equipment, as necessary create and maintain training registration, attendance and completion records.
  • Provide on-the-job coaching to new hires while on the phones in the training classroom. Parrot to sales coaching.
  • Evaluate measure and track the progress of training participants, providing feedback and hiring recommendations to managers.
  • Organize and write basic communication materials for weekly training briefings.
  • Maintain new hire employee records, including coaching, discipline and termination information.
  • Work closely with management teams from various departments to identify needs for new or additional training on call center procedures, methods or products, while focusing on business objectives.
  • Work one-on-one with call center staff to further develop their product knowledge, tool use or selling skills, as requested by call center team leads and management.
  • Identify opportunities for process or operational improvements that will enhance the achievement of quality, productivity or customer satisfaction goals.


  • BA or equivalent work experience is highly preferred
  • 2+ years of delivering sales, product, and customer service training programs for new hires or incumbents in inbound/outbound call center, ideally in the travel industry
  • Previous experience facilitating or creating sales curriculum
  • Excellent communication and presentation skills
  • Knowledge of the travel industry preferred and the ability to communicate effectively and link with course content
  • Fluent in Spanish and English

Who We Are:

Welcome to arrivia. We specialize in making brands better through the power of travel. With more than 55 years of combined experience, we’re a merger of three powerhouse brands (in case you’ve heard of us in the travel industry) combining ICE, SOR Technology and WMPH Vacations. With offices on both coasts of the US and around the world, we embrace diversity and a passion for travel across our global staff.

We’re focused on building a customer-first culture, fueled by the best travel experiences for all our members at every point in their journey. Grow with us, as we continue our path to deliver innovative solutions and take charge of change. The adventure is only beginning. We’re on a mission to help people around the world travel better and experience more. Our team members bring world-class skills to the table to create extraordinary memories for our partners and members.

Our Core Values:

Here at arrivia we…

  • Stay Curious – Explore new challenges and make space to learn, grow and improve
  • Keep it Real – Earn trust through open, honest and clear communication
  • Own it – Seek ways to make an impact and take action.
  • Win Together – Create a culture of connection and inclusion where everyone can be their best