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Customer Care Representative

TECHSTAFF of Arizona

This is a Full-time position in Scottsdale, AZ posted September 25, 2022.

Job Summary

The Customer Care Representative responds to customers’ inquiries or issues regarding the organization’s products or services. Makes periodic calls to existing customers to determine satisfaction with the organization, products, and services. Determines the best method to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Responsible for order entry accuracy, which includes entering the correct product, pricing, correct method of shipment, and adequate lead time to ensure on-time delivery to the customer. This role will also work closely with internal departments to ensure that all customer orders are processed efficiently and accurately. Must be knowledgeable of the organization’s policies, procedures, practices, and products.

Essential Job Functions

  • Performs data entry to enter and process customer job orders, sales invoices, new customer set up, and other relevant data.
  • Coordinates and communicates with customers and other departments to effectively process job orders and ensure delivery.
  • Updates and maintains order status in ERP system.
  • Actively monitors inventory and open orders for customers’ reorder needs.
  • Provides timely resolution of customer concerns and inquiries and responds effectively; to function as a liaison between the company and customers.
  • Prioritizes allocations of products as appropriate.
  • Coordinate customer/supplier visits, and customer-related programs.
  • Responsible for communication and coordination with leadership to ensure customer service needs are_ met timely.
  • Prepares and compiles statistical reports for customers and management.
  • Assist in the preparation of inventory, cost analysis, and reconciliations.
  • Prepares professional correspondence and memoranda, emails, and faxes, using individual initiative and as assigned.
  • Answers and screens telephone calls professionally and timely; takes accurate messages with a high degree of professionalism and courtesy.
  • Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
  • Existing account management.
  • Process purchase orders and pricing requests.
  • Provide customers with product and delivery information.
  • Work closely with planning/production personnel to meet customers’ requirements.
  • Provide accurate information regarding the availability of in-stock items.
  • Recommend alternative products based on cost, availability, or specifications.
  • Educate customers about terminology, features, and benefits of products to improve product related sales and customer satisfaction.
  • Performs general clerical duties including but not limited to filing, photocopying/scanning, faxing, and mailing; proactively establishes and maintains a highly organized filing system.
  • Performs other related duties and assists with special projects as assigned by management.

Job Requirements:

Qualifications

Education: Bachelor’s Degree preferred

Experience:

  • 3+ years of customer service or inside sales experience in technical or manufacturing environments preferred.
  • Must have excellent customer service skills that include Active Listening, Dependability, Effective Communication, Empathy, Patience, Problem Solving, Responsiveness, and Technical
  • Knowledge for addressing customer needs and ensuring they have a good experience.
  • A self-starter approach but with the ability and desire to learn quickly and become a versatile team player
  • Knowledge of ERP software, lnfor Visual preferred.
  • Proficient with Microsoft Office required (Outlook, Excel, Word)
  • Experience working in a manufacturing environment
  • Working knowledge of data collection, data analysis, and evaluation.
  • Able to manage priorities and workflow and with strong organizational skills.
  • Possesses versatility, flexibility, and a willingness to work within changing priorities with enthusiasm.
  • Acute attention to detail.
  • Must be able to understand and follow written and verbal instructions.
  • Good judgment with the ability to make timely and sound decisions

Associated topics: agente de servicio al cliente, associate, customer service specialist, internship, representante de servicio al cliente, representative, support, technical assistant, telephone, tsr