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B2B Outside Sales Team Leader

Beyond Inc.

This is a Full-time position in Phoenix, AZ posted January 14, 2021.

BlackPoint is seeking a highly motivated individual, with demonstrated IT Managed Services B2B sales experience, to join our Phoenix team as an IT Account Manager (vCIO virtual Chief Information Officer). As an IT Account Manager, you will act as a business partner to our existing clients by utilizing your sales and account management experience to strategically identify short-term and long-term client IT needs while expanding BlackPoint’s service offerings and meeting the Company’s strategic objectives for each client account. The ideal candidate will successfully own end to end customer satisfaction and act as a trusted advisor for clients by collaboratively utilizing internal technical and sales resources to meet client needs.

The right candidate will be able to incorporate BlackPoint’s Core Values of:

  • We believe in delivering “Crazy-Good” service with NO excuses-NO exceptions.
  • We deliver what we promise 100% of the time…. PERIOD.
  • We’re passionate about our profession, our clients, our community, and each other!

While demonstrating teamwork, dedication, and service excellence in fulfilling responsibilities within this role.

Responsibilities and Duties:

  • Demonstrate a deep understanding of customer’s business challenges
  • Think and act strategically to align customers business challenges with BlackPoint’s offerings
  • Focus on the business impact of technology and the benefits to be derived from the deployment of BlackPoint’s recommended solutions
  • Build and execute business plans for customer accounts
  • Work effectively in a team environment—customers, internal staff, internal and external management, and 3rd party vendors
  • Serve as the focal point for client communication
  • Identify and respond to customer needs, questions, issues, and service opportunities.
  • Conduct routine meetings as contracted to inform clients on technology issues and remain current on customer’s business initiatives
  • Orchestrate BlackPoint resources to meet customer’s goals and objectives
  • Work with BlackPoint Engineers to design comprehensive IT solutions to meet those goals and objectives.
  • Build and maintain long-term relationships with clients to ensure that they continue to renew their BlackPoint Managed Services contracts, to deploy IT projects as recommended and executed by BlackPoint, and to serve as references for the Company
  • Optimize revenue within accounts and manage to gross margin targets set for each account

Knowledge/Skills/Abilities:

  • Solid experience in managing accounts and projects
  • Strong communication skills with the ability to interact with C-level resources and their staff
  • Strong understanding of current IT infrastructure, system architectures, and application software solutions
  • Strong problem solver, team builder, communicator with the ability to deal with ambiguity, multiple priorities, and diverse customer environments and internal teams
  • Solid understanding of business financials – P&Ls, financial drivers
  • Solid ability to negotiate customer and vendor agreements that align with Company objectives
  • Superb leadership skills with the ability to work in a matrix management environment in a team of peers
  • Knowledge of IT issues and solutions.
  • Knowledge of Small and Medium Business issues and solutions required
  • Understanding of customer’s business, management structure, and planning cycle would be considered an advantage
  • Excellent teamwork skills
  • Determine work priorities for yourself in accordance with project plans, timelines, fluid work demands, and implementation policies and practices.
  • High level of customer focus and satisfaction
  • Energetic self-starter with the ability to learn/grow in the position
  • Ability to think logically
  • Excellent time management skills
  • Superb problem-solving skills
  • Ability to perform work in accord with established company policies, procedures & priorities

Preferred Education and Experience

  • BA/BS degree preferred, or equivalent combination of education, training, and experience
  • 5+ years of professional experience in a sales or related role incorporating knowledge of technology