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Loan Officer Assistant (Lead to Contract) (Kayenta)

Guild Holdings Company

This is a Full-time position in Kayenta, AZ posted April 30, 2021.

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.Position SummaryThe Loan Officer Assistant plays an important role in the organization by performing, under direct supervision, a number of activities related to assisting originators build complete loan files for submission. This role performs the Lead to Contract duties.Essential FunctionsLead to Contract duties:* Assist originator in appointment setting with prospective and new applicants.* Provide new lead call backs within 20 minutes and maintain a 35% conversion rate from lead to appointment.* Set and confirm appointments for originator and manage calendar.* Provide administrative support managing various client databases (lead tracker, MyCircle, Zillow, etc.). Send new clients online pre-qualification link on behalf of originator.* Assist the originator with obtaining an accurate and thorough 1003.* Analyze customer’s credit and financial scenario and determining appropriate loan product(s).* Run credit on loans assigned to an originator* Run AUS findings and prepare the Initial Fee Worksheet.* Pull and prep web applications and other duties; including updating credit reports and AUS findings.* Request status updates from pre-approved clients and referral sources (weekly TBD calls).* Keep up to date with company approved programs and software systems; implement and execute new systems for team and clients.* Provide marketing support by coordinating, creating, obtaining compliance approval, tracking, and distributing advertising materials as needed.* Manage monthly compliance-approved email marketing to realtors.Additional common duties:* Acting as a primary point of contact for the customer, and keeping the customer informed throughout the process, subject to the limitations as set forth in Guild’s SAFE Act and Consumer Privacy/Safeguarding in Information policies.* Pricing loan in accordance with Guild’s policies and communicating fees to operations team.* Quoting rates and making commitments regarding locking to customer.* Maintain referral source relationships through quick response time and excellent custom service.* Prepare and send thank you cards to referral sources and new clients.* Collect supporting documentation from customer, gathering necessary documentation for pre-approval.* Act as a point of contact for the customer and referral source, keeping them informed throughout the process.* Discuss product features with customer.* Perform other duties as assigned.* Per GUILD company policy and in accordance with investor underwriting guidelines, this role is prohibited from submitting documents to underwriting and ordering written (non-third party) employment, income, deposit, mortgage or rental verifications under any circumstances.Qualifications* High school diploma or equivalent is preferred, along with at least two years of experience in Mortgage lending or related field.* Active MLO licensing required.* Ability to manage multiple priorities; strong detail orientation and highly organized.* Works with a strong sense of urgency and responsiveness.* Passionate about delivering excellence in customer service.* Demonstrated patience and professionalism when interacting with both internal and external customers.* Proficiency with data entry, PDF software programs, Microsoft Word, and Excel required.* Strong verbal and written communication skills. Basic math skills.* Ethical, with a commitment to company values.Supervision* No direct or indirect reports.* Low level of independent judgment and discretion used in decision-making; executes standard core job responsibilities with only minor variation and escalates more complex issues for advice and resolution.RequirementsTravel: 0%Physical: Work is primarily sedentary; mobility in an office setting.Manual Dexterity: Frequent use of computer keyboard and mouse.Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.Environmental: Office environment – no substantial exposure to adverse environmental conditions.Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.Guild Mortgage Company is an Equal Opportunity Employer.
Associated topics: banking service, banking solution, client, commercial loan, loan officer, loan review officer, mortgage, mortgage loan officer, mortgage loan originator, personal banker iii