Large Loss Field Property Adjuster (Phoenix, AZ)

At American Family Insurance Claims Services, Inc. we believe people are an organization s most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we re committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers dreams in ways never imagined.

American Family Insurance Claims Services, Inc is driven by our customers and employees. That s why we provide more than just a job we provide opportunity. Whether you re already part of our team in search of a new challenge or new to our company and ready for what s next, you re in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams.

Job ID:

R28958 Large Loss Field Property Adjuster (Phoenix, AZ) (Open)

Compensation may vary based on the job level and your geographic work location.

Compensation Minimum:$68,200/year

Compensation Maximum:$109,200/year

Summary:

Job Family Summary

Investigates and maintains property/casualty claims. Determines liability, secures information, reviews coverages, arranges appraisals, and settles claims. May work in the field or central location.

Job Summary

The Claim Complex Adjuster position supports the Claim Division goal of ensuring customer service industry leadership and partners with agency to deliver seamless claim service. An experienced adjuster who has achieved mastery in and performs all areas of claim adjustment activities with the highest degree of competency and independence. Processes highly complex claims of significant monetary exposure. May specialize in liability, property or catastrophe claims.

Job Description:

Job Level Summary

• Requires specialized depth and/or breadth of expertise in own job discipline or field.
• Leads others to solve complex problems.
• Works independently in on the most complex situations.
• May lead functional teams or projects.

Primary Accountabilities

• Investigates origin and cause of high exposure claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc. Checks for prior claims and recognizes environmental exposures.
• Participates in High Damage Reviews (HDR) to address coverage issues and exposure. Handles claims on a good faith basis.
• Handles both 1st party and 3rd party claims under multiple policies types and numerous endorsements.
• Conducts on-site inspections when needed, evaluates damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Responds to customer inquiries, makes appropriate decisions and closes file as needed.
• Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses. Interprets claim history coverages.
• Makes independent decisions but recognizes when assistance is needed.
• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
• Serves as a mentor and subject matter expert for less experienced adjusters.

Travel Requirements

• This position requires travel up to 10% of the time.
• Must be willing to travel for Catastrophe duty if necessary.

Working Conditions

• This position requires the ability to work in high, precarious places between 1 and 33% of the time.
• This position requires the ability to work with exposure to outside weather conditions between 66 and 100% of the time (applies to field position only).

Physical Demands

• This position requires the ability to climb or balance between 1 and 33% of the time (applies to field position only).
• This position requires the ability to work with distance vision (clear vision at 20 feet or more) for extended periods of time (applies to field position only).
• This position requires the ability to stoop, kneel, crouch or crawl between 1 and 33% of the time (applies to field position only).
• This position requires the ability to lift up to 50 pounds between 1 and 33% of the time.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated ability to handle 1st and 3rd party, multi-line claims across our operating territories.
• Demonstrated ability to efficiently and effectively handle complex claims.
• Extensive knowledge of policies and endorsements coverages.
• Successfully applied knowledge of each phase of the claim handling process.

Education & Licenses

• Valid driver’s license required plus an acceptable driving record.
• Obtain state specific property casualty claims staff adjuster licensing as required.

Additional Job Information:

Minimum of 5 years Complex Property or Large Loss Property Adjusting experience.

When you work at American Family Insurance Claims Services you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Enterprise benefits.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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Associated topics: adjuster, auto, claim adjuster, claim investigator, fraud, insurance adjuster, insurance investigator, investigate, investigation, liability adjuster