This job board retrieves part of its jobs from: Toronto Jobs | Emplois Montréal | IT Jobs Canada

God Enriches | Local jobs for the people of Arizona

To post a job, login or create an account |  Post a Job

IT Analyst

Drake Cement

This is a Full-time position in Scottsdale, AZ posted May 2, 2021.

IT Analyst Welcome to the Drake companies, the Southwest’s leading supplier of cement and aggregate building materials. It is our mission to provide our customers with the highest quality products and services, while maintaining environmental and social responsibility and a strong focus on our most valuable resource, our employees. The Drake companies are growing rapidly and we invite you to explore our site to find out more about us. Job Opportunities Overview Position Overview Provide expertise for IT infrastructure in accordance with established technical standards. Provides IT infrastructure lifecycle technical support, including planning, project management, installation, on-going managementmonitoringtroubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)). Manages the technicalservice relationship between Drake and subcontractorsvendors. Applies developed knowledge of the job skills, company policies and procedures to complete a wide variety of difficult assignmentstasks. Thorough understanding of the generaltechnical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment. Works under limited supervision and normally receives no instructions on routine work and general instructions given for new assignments. Special Benefits Competitive Wages Dependent on Experience Medical, Dental, Vision Life Insurance 401k + Company Match Paid Time Off and Paid Holidays Room for Growth Opportunities Health Savings Account Positive Work Environment Major DutiesResponsibilities Deploy, manage, and maintain HRIS IT system in coordination with HR Department (Cornerstone OnDemand) Incident Management – Monitors systems and identifies performance issues reactively and proactively. Follows standard protocols for troubleshooting incidents. Verify systemproduct operations. Works within strict time scales and elevates incidents within defined time windows. Product Installation – Perform installations, configurations per standard protocols. Assemble and integrate systemproducts Operations Maintenance – Perform routine maintenance. May include performing tapebackup operations. Provide support and assistance for plant process systems including Command, APEX, LDMS, PDH, WFMS, SAP and others as required. Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations. Identifies and resolves technical issues andor researches and recommends effective solutions. Ensures a timely resolution andor escalates non-resolvable issues to higher-level teams. Serves as the IT liaison to end users Assists in the management of asset inventory, hardware lease agreements, service contracts, and vendor support agreements. Help, assist or leads teams on testing and deploying software and patch management. Help, assist or leads teams on designing, creating and implementing new computer system images. Provides desk side and remote technical assistance to end users during and after regular business hours due to an emergency, or in support of special business projects and initiatives. Travels to other business sites to provide additional support or to attend training sessions. Adheres to departmental standards and ensures appropriate use of information systems. Creates, monitors, and enforces policies and procedures. Creates, distributes, and updates training guides and knowledge base solutions. Evaluates and implements new systems that increase productivity or enhance overall business operations. Other duties as assigned. Knowledge, Skills, Experience Excellent oral and written communication skills with a commitment toward customer service Ability to work individually, in a traditional team environment, and with virtual teams Strong analytical, communication and problem solving skills Demonstrates strong problem recognition on common desktop applications Demonstrates strong network and desktop configuration and installation Possesses strong knowledge of LAN network, installation, and troubleshooting Demonstrates strong knowledge of company standard operating systems Great professional oral, and telephone communication skills Ability to gather relevant information systematically, and identify needs and solve problems Ability to effectively interact and communicate with people at all operational levels Perform reporting and administrative functions as required Demonstrates desire toward learning new technologies and maintains industry standards Good organizational skills with the ability to prioritize multiple tasks Highly motivated and the ability to work with minimal supervision Strong analytical skills with the ability to collaborate and solve problems Establishes and maintains positive and effective work relationships with co-workers, leaders, and customers Preferred Qualifications University degree in computer science or related necessary experience Strong verbal and written communication skills Team oriented with the ability to work independently when necessary Ability to work closely with management, as well as, operational users to ensure requirements are correctly identified and implemented Excellent problem solving skills Strong project management skills Bilingual in English and Spanish LicensesCertifications MCSA andor Industry standard certifications a plus Computer Skills Technical training in Microsoft Windows, Office suite, Network Essentials Troubleshooting, Computer Hardware Software troubleshooting, Dell KACE, Acronis, Active Directory Knowledge Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.