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Guest Service Expert


This is a Contract position in Mesa, AZ posted October 21, 2021.

Smashburger’s vision is to bring the joy of eating to everyone! That’s why we want Smashburger to be a SMASHING and rewarding experience for all of our employees. Our brand is committed to delivering an all-in better burger experience focused on fresh, quality ingredients in a cool, hip environment. We provide an exceptional guest experience that supports today’s busy modern lifestyle.

  • Greet guests with a smile! Responsible for welcoming new and repeat guests every visit
  • Be knowledgeable of all menu items so you can make meal suggestions and answer questions
  • Verify each guests order for accuracy, manage “to-go” orders, process POS transactions and follow cash handling procedures
  • Visit tables after food delivery to ensure guests have everything they need (refills, condiments, etc.) and that their experience has been perfect
  • Follow recipe and food safety standards to prepare and deliver shakes
  • Team work! Must be able to work with others on the line and communicate effectively with cooks and managers in a busy restaurant environment
  • Foster and value a safe work environment by following all personal and food safety and security standards
  • Have pride in keeping floors, counters, dining area and restrooms clean at all times
  • Ability to listen, communicate and work well with others in a busy restaurant environment
  • Values integrity and doing the right thing, even when no one is watching

  • Must be 16 years old
  • Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 25 lbs.
  • Show up on time to work variable hours/days, including nights, weekends, and holidays
  • Must successfully complete our training program
  • Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
  • Must be able to produce authorized U.S. work documents; Smashburger participates in E-verify