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Fine Jewelry & Watch Coordinator

The RealReal

This is a Full-time position in Phoenix, AZ posted April 29, 2021.

As Coordinator for Fine Jewelry & Watch, you will strive to maintain smooth operations of Inbound processing and authentication of fine jewelry and watches, collaborating with watchmakers, fine jewelry specialists, external vendors and management.

What You Get To Do Every Day
Accurately sort and scan all inbound/outbound product into system and physical locations, maintaining FIFO order Monitor, report on and respond to product queues across locations, moving product quickly through the pipeline  Be the point of contact for Repair program; shipping/receiving and invoice tracking; maintaining internal and external systems; communicating updates to internal customers and consignors Investigate and resolve inquiries and issues with urgency Track exceptions, rejections and buy-outs, communicating to appropriate channels Order supplies and tools for multiple locations Adhere to quality standards and SOPs; create process documentation, ensuring ongoing operational quality and efficiency
What You Bring To The Role
2+ years of customer service, event, account or project management experience required.

Watch and/or jewelry experience required Bachelor’s degree from an accredited college or university preferred Graduate Gemology diploma preferred Strong organizational skills, attention to detail and accuracy Sound decision making skills Customer service and collaborative mindset The ability to p rioritize multiple time-sensitive tasks and/or escalate issues Comfort and ease with navigating business and/or warehouse systems required Intermediate to advanced level knowledge of Microsoft Office and/or Google Suite
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 20 million members.

With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items.

We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day.

As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women’s and men’s fashion, fine jewelry and watches, art and home—in support of the circular economy.

We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping.

We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service.

At our 13 retail locations, including our eight shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status.

We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.

The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Become a first look member.

For $10 a month, get 24-hour advance access to sales and special invitations to monthly promotions.

Become a First Look Member For $10 a month, get 24-hour advance access to sales and special invitations to monthly promotions.

Sign up Now

Consign with us.

It pays.

Receive up to 85% of each item’s sale price.

Consign with Us It pays.

Receive up to 85% of each item’s sale price.


Give a gift card.

Give the gift of luxury and style with a RealReal gift card.

Give a Gift Card Give the gift of luxury and style with a RealReal gift card.


Honoring heritage brands and extending the lifecycle of luxury items.

All items are pre-owned and consigned to The RealReal.

Trademarks are owned by their respective brand owners.

No brand owner endorses or sponsors this ad or has any association and/or affiliation with The RealReal.