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Enterprise Service Tech II

ADT

This is a Full-time position in Tempe, AZ posted May 3, 2021.

Company Overview:

At ADT, we’ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

Position Summary:

The primary function of this position is to service, troubleshoot and repair low voltage panels, wiring and devices. Typically works on more complex issues. May perform some programming.

Duties And Responsibilities:

  • Services, troubleshoots and repairs low voltage panels, wiring and devices.
  • Provides reliable, high quality customer support.
  • Provides customer instruction on system operation and functionality.
  • Performs system testing and signal verification.
  • Maintains the necessary truck stock/inventory (equipment and tools).
  • Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.
  • Ensures the progress and completion of assigned tasks.
  • Provides documentation of service and hours worked.
  • Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.
  • Must have a strong work ethic.
  • Must be detail-oriented.
  • Must complete other projects, as assigned.