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Customer Experience Specialist Firearms Dept.

Aafes

This is a Full-time position in Sierra Vista, AZ posted August 2, 2021.

As a Customer Experience Specialist in Firearms/Sporting Goods, you are responsible for ensuring an exceptional guest experience in the Firearms/Sporting Goods departments.

You will support a strong commitment to world class customer service and ensure an extraordinary shopping experience for our customers.

Youu0027ll know which products will meet customeru0027s needs and stay up to date on product knowledge.

You will organize and maintain firearms in all locations within the store to include the Firearms Counter and Firearms Vault.

You will ensure that 4473 forms are completed thoroughly and accurately as well receive incoming firearms using logbooks and electronic systems.

With your knowledge and helpful suggestions, customers will continue to shop the Exchange.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates.

You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

So what can you expect as a Customer Experience Associate
– Firearms/Sporting Goods at the Exchange?

Greet every customer with eye contact and smile in your authentic way Acknowledge every waiting customer as soon as they arrive to the Firearms counter/Sporting Goods department area to let them know you’ll be right with them Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer Ensure customers have an extraordinary experience while shopping Complete transactions accurately and efficiently while engaging customers in appropriate conversation We know that you can work anywhere.

However, working at the Exchange is the start of something great While you make it easy for our customers, we focus on you and your development Our people make us who we are.

We want to see you grow, so we put growing together at the forefront of everything we do.

It is our duty to provide you with the tools and resources that you need to succeed.

Joining the Exchange means joining a team that is devoted to you Job Qualifications Previous experience with Inventory Control procedures preferred Prior knowledge and experience with firearms preferred Understanding of ATF laws and regulations Able to learn and adapt to current technology needs Able to think quickly on the spot to answer customer questions Able to take initiative Able to share brand knowledge Additional Qualifications/Requirements: Excellent attention to detail Willing to cross-train and work in other areas of the store, as needed Must possess a welcoming and helpful attitude toward customers and other team members Excellent communication skills Basic computer skills 12 months Retail experience preferred We offer the following benefits for this position: Paid Vacation u0026Sick Leave Medical u0026Dental insurance Basic Associate Life, Personal Accident u0026Long Term Care Insurance Flexible Spending Accounts 401K Holiday Premium Pay (Double Pay) Mass Transportation Reimbursement Associate Transfer Program (ATP) Paid Military Leave Personal Accident Insurance FMLA u0026Administrative Leave Employee Assistance Program (EAP) Some of the benefits listed above are subject to specific shifts and approvals per internal policies.

Please contact HR for details.

COMPLETION OF HIGH SCHOOL OR THE EQUIVALENT.

RETAIL EXPERIENCE.

DEMONSTRATED WILLINGNESS AND POTENTIAL FOR ADDITIONAL RESPONSIBILITY.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.A.MUST BE AGE 21.B.MUST PASS AN INITIAL DRUG TEST PRIOR TO BEING PLACED INTO THE POSITION.

THE REQUIREMENT OUTLINED INTHE EXCHANGE DRUG FREE WORKPLACE PROGRAM WOULD THEN APPLY.

DRUG TESTING ONLY APPLIES TO THE SALES ASSOCIATE POSITION.C.MUST CONTINUALLY DEMONSTRATE MATURE AND SOUND JUDGMENT AND DISPLAY GOOD BEHAVIOR AT ALLTIMES.D.MUST NOT HAVE RECEIVED A DISCIPLINARY ACTION WITHIN THE LAST THREE YEARS FOR ANY ACT OFWORKPLACE VIOLENCE OR DISRUPTIVE BEHAVIOR.E.MUST BE WILLING TO ACTIVELY ENGAGE IN THE SELLING OF FIREARMS.F.MUST SUCCESSFULLY COMPLETE ALL APPLICABLE TRAINING PRIOR TO ASSUMING THE POSITION AND BEFOREBEING ALLOWED ACCESS TO FIREARMS.

REQUIRED TRAINING INCLUDES:(1)THE APPROPRIATE BUREAU OF ATF TRAINING.(2)FTC1 PROCESS COMPLIANCE(3)FTK1 PRODUCT KNOWLEDGE