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Help Desk Technician

Apex Systems

This is a Full-time position in Tempe, AZ posted August 4, 2021.

Apex Systems, one of America’s Largest Staffing Firms is looking for a 

Help Desk Technician

to join our client’s current team to help build out their platform. 

**If you are interested in the position below or want to know more about the role please reach out to Alyssa Walker, National Recruiter at!**

Title: Help Desk Technician

Type: Entry-level

Location: Tempe, AZ (not a remote position)

Duration: Full Time Employment

Pay: 35-40k (depending on experience)


  • Evaluate, prioritize, and resolve incoming requests for assistance from users
  • Investigate, diagnose, and resolve software and hardware problems, networking, and other computer related technologies and advise users on appropriate action
  • Monitor, identify, and report network connectivity issues to ensure associates and clients are able to communicate and access company platforms
  • Log and track calls using a problem management database, and maintain historical records and related problem documentation
  • Identify and escalate situations requiring urgent attention
  • Use system deployment images and software deployment packages
  • Serve as a contributing member of project teams
  • Adhere to all Service Desk policies, standards, and procedures
  • Maintain and document company technical inventory
  • Participate in special projects as needed
  • Perform additional assignments as required by the needs of the company or as directed by management


  • Working knowledge of networking protocols required 
  • Working knowledge of hardware, software, network, OS interaction required
  • Microsoft Technology Associate or CompTIA A+ certification preferred
  • Minimum of 1 (one) year experience in a related field preferred
  • Experience with Office 365 preferred
  • Strong problem-solving skills
  • Ability to work well both independently and in a team environment
  • Skilled in providing customer service to technical and non-technical customers
  • Strong verbal and written communication skills
  • Ability to handle sensitive and confidential materials in a professional manner
  • Capacity to quickly learn and adapt to rapid changes in the technical environment
  • Possess interpersonal skills: interact at all levels within the organization; build cross-functional partnerships across the business
  • Commitment to exemplifying the organizational core values and key competencies

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178