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New

Help Desk Technician

Price Industries

This is a Full-time position in Casa Grande, AZ posted May 3, 2021.

You

You are someone who “gets” IT. You’re frequently called on by friends and family to solve their technology problems. You enjoy working with technology and trying new things. Your home network is the envy of major corporations. You know how to talk to people. You’ve always been able to explain complex technology to other people.

You are a problem solver. You are not afraid to work on a project you’ve never done before. You know that Google is your best friend.

This is a hands-on position. Reporting to the Manager – IT Client Experience, you’ll interact with our user communities regularly. You’ll support a variety of technologies and respond to a wide range of support issues. The job can be stressful at times, but you know how to manage user’s expectations.

You recognize that filling out tickets and documenting activities are a fact of life. No one likes doing them, but they need to be done well.

You’re comfortable being able to

  • Provide first-level technical support, maintenance, and troubleshooting for hardware and software in a Microsoft Windows environment
  • Setup and maintain new computers, laptops, and mobile devices including all required hardware and software
  • Support Microsoft office suite of products, and a variety of specialized applications
  • Provide help desk support for users for all hardware and software issues and requests
  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Work individually and in a team on IT projects, such as hardware or software upgrades
  • Comfortable in using a ticketing system to log all support calls and request
  • Travel between proximity locations as required.

Job Requirements:

Your ideal background

  • 3+ years of Desktop support experience in a large-scale distributed environment.
  • Experience with Windows (7/8/10), Active Directory, Microsoft Office, network protocols and telephony
  • Experience with troubleshooting CNC issues/
  • Experience with application support
  • Experience with supporting IP phone systems
  • General experience with Citrix, iOS, Android
  • Experience with configuring and troubleshooting Office365, email for MS Outlook, iOS and Android
  • The ability to work in a fast paced, high volume, changing environment
  • Demonstrated systematic, analytical approach to problem solving
  • Experience supporting, troubleshooting, and repairing computer hardware, including desktops, laptops, printers, and peripherals
  • Experience in a help desk environment