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Nesco Resource: Pension Processor

Nesco Resource

This is a Full-time position in Phoenix, AZ posted August 1, 2021.

Nesco Resource has a Direct Hire oppurtunity The Pension Processor provides customer service to pension participants along with computing and maintaining pension benefits and records.

In addition, this role will respond to and resolve complex issues and plan provisions while maintaining complete and accurate processing.

Responsibilities Customer Service Provide high quality customer service to all Fund & Pension members.

Respond to and resolve complex issues, including those escalated by members.

Serve as primary, daily contact to clients on delivery of services.

Resolve complex plan provision questions and issues addressed.

Raise issues as appropriate to Team Supervisor or Department Manager.

Learn and use professional excellence tools and concepts to ensure efficient and quality output/service delivery.

Plan Administration Perform, with guidance, routine and recurring plan administration tasks for clients’ defined benefit plans (i.E.

benefit calculations, retiree and death admin processing, annual data updates, assist with preparation of benefit statements).

Gain understanding of the plan design (i.E.

benefit formulas, options, eligibility).

Perform technical review for straight forward pension calculations, correspondence and payment entry/trust instructions as they arise.

Follow and update documentation materials as directed.

Review QDRO and survivor set ups.

Adhere to plan documents and government regulations in administering plans.

Maintain complete and accurate processing.

Qualifications Education/Certification: Associate Degreepreferred but not required Skills/Abilities: Strong mathematics/statistical/analytical skills required.

Minimum 40 WPM and 3,000 KPH proficiency Solid expertise in MS Excel & MS Word (i.E.

pivot tables and lookup functions).

Exceptional attention to detail.

Professional, client-focused approach to colleagues and assignments.

Strong oral and written communication skills.

Ability to seek out experiences that may change perspective or provide an opportunity to learn new things.

Strong dedication to follow-through on all tasks and assignments.

Ability to sit for long periods of time operating a computer keyboard.

Ability to organize, set priorities, work independently and complete multiple projects within established deadlines.

Minimal knowledge of the fundamentals of defined benefit, defined contributions and Taft Hartley plan design is a plus (Pension and Fund specific training to be provided).

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.