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Hotel Resort – Contracts Specialist

Diamond Resort

This is a Full-time position in Flagstaff, AZ posted July 11, 2021.

Diamond Resorts is now seeking a Contracts Specialist to join our team at Sedona Summit in Sedona, AZ.


The Contracts Specialist generates legal documents (contracts) for all vacation ownership sales and performs related tasks required to complete the transaction in an expedient manner. The Specialist prepares and helps facilitate the contract for recordation as directed, and fields any questions from the sales team.


  • Review purchase proposals for accuracy and legibility.
  • Perform data entry on legal contracts between the company and its clients, to include incentive letter preparation and processing down payments.
  • Retrieve credit, loan and account history of prospective clients.
  • Review contracts for accuracy (i.e., signatures, address, financing, etc.).
  • Review contracts created by fellow team members for quality assurance and accuracy as needed.
  • Follow up with sales sites for corrections and recording errors.
  • Prepare contracts for recordation by making copies and creating packs for distribution.
  • Copy purchase proposals, club documents, etc. and transmit to appropriate departments.
  • Track, monitor and transmit money from sales, cash outs, etc. Includes deposit transmittals.
  • Reconcile daily batch transactions.
  • Prepare opening and closing reports and distribute to the appropriate personnel.
  • Maintain various sales and/or marketing logs.
  • Maintain the Atlas database for accuracy on marketing personnel.
  • Support the sales sites as necessary to complete paperwork for contracts generated.
  • Assist Sales and Verification departments regarding owner-related issues at point of sale or after.
  • Communicate with sales sites and corporate departments via email and telephone.
  • Answer telephones, file documents and perform other general clerical duties.
  • Perform miscellaneous data entry and document preparation in support of other departments.
  • Provide superior customer service in accordance with the Company DRIven to Excellence standards.
  • Consistently practice We Love to Say Yes® and maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
  • Operate office machinery (i.e., computer, copy machine, fax machine).
  • Enter owner referrals into the system, and track referrals.
  • Completes all required company trainings and compliance courses as assigned.
  • Adheres to company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned.

Job Requirements:


  • High School Diploma or equivalent. 
  • Able to type 35 words per minute
  • Computer proficiency in Microsoft Word, Excel and Outlook

At Diamond Resorts, we have nearly 8,000+ team members who deliver unforgettable vacation experiences to members, owners and guests around the globe each and every day. Our teams have a passion for hospitality, customer service, and consistently go above and beyond expectations.

Our relentless leaders ensure that our teams stay motivated and engaged, and deliver on our mission, while growing their careers. Plus, because we’re a leader in the vacation ownership industry, Diamond is constantly growing and creating new, innovative ways for our members to vacation.

Diamond Resorts is an Equal Opportunity Employer