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Diamond Resorts: Hotel Resort – Front Desk Manager

Diamond Resorts

This is a Full-time position in Gilbert, AZ posted July 9, 2021.

Hotel Resort Front Desk ManagerDiamond Resortsis now seekingFront Desk Managerto join our team at Scottsdale Links Resortin Scottsdale, AZ.

JOB SUMMARY Under general direction, the Front Desk Manager oversees the daily operation of the Front Office to include Front Desk, Night Audit, and all customer service and reservation support functions.

This position spends the majority of the time (50% or more) achieving organization objectives, often through the coordinate achievements of subordinate staff.

A portion of the time may be spent performing individual tasks related similar to those performed by direct reports, but primary duties are supervisory or organizational-goal related.

Analyzes and resolves problems, determines work techniques, monitors for regulatory compliance, maintains production, interprets and creates policies, and demonstrates solid subject matter knowledge.

ESSENTIAL JOB FUNCTIONS INCLUDE Manage day to day operations of the Front Office.

Ensure quality assurance standards of hospitality are provided to all guests and visitors on property and/or via telephone.

Responsible for actively building and retaining member, owner, and guest relations and acting as a mentor to team members in order to provide superior customer service.

Exercise independent judgment in addressing and resolving internal and external service complaints.

Work closely with corporate and club reservation on yield management, rental and club programs, relocations, and all resort room metrics.

Perform quality assurance audit checklist quarterly for Assistant Front Desk Managers and Front Desk Agents.

Schedule and conduct staff meetings.

Create, control and review departmental budgets, cash banks, petty cash, room rates, and expenditures at the resort level.

Complete bi-weekly payroll.

Implement staff incentives for team members who go beyond expectations to reach departmental goals.

Serve as manager on duty in the absence of the General manager or Director of Operations.

Completes all required Company trainings and compliance courses as assigned.

Adheres to Company standards and maintains compliance with all policies and procedures.

Performs other related duties as assigned.

Requirements High School Diploma or equivalent A minimum of two (2) years of experience required.

A minimum of one (1) year of supervisory experience required.

Proficient in Microsoft Office, Excellent Customer Service Skills At Diamond Resorts, we have nearly 8,000+ team members who deliver unforgettable vacation experiences to members, owners and guests around the globe each and every day.

Our teams have a passion for hospitality, customer service, and consistently go above and beyond expectations.

Our relentless leaders ensure that our teams stay motivated and engaged, and deliver on our mission, while growing their careers.

Plus, because we’re a leader in the vacation ownership industry, Diamond is constantly growing and creating new, innovative ways for our members to vacation.

Diamond Resorts is an Equal Opportunity Employer