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Audio Visual Supervisor

Sun Valley Resort

This is a Full-time position in Sun Valley, AZ posted January 11, 2021.

Audio Visual Supervisor nnnn nnnn Department: Resort Technologynnnn Reports To: Audio Visual Managernnnn FLSA Status: Non-Exemptnnnn Prepared Date: 12/2020nnnn nnnn Summary: nnnnThe Sun Valley Audio Visual team works to create unforgettable meetings, presentations and special events.

From intimate gatherings to galas and multi-venue conferences, we work together as a team to provide 100% guest satisfaction.nnnnWe are currently seeking a full-time Audio Visual Operations Supervisor to work in a beautiful, fast paced resort setting in Sun Valley, Idaho.nnnnThe Audio Visual Operations Supervisor will be working with audio visual equipment in a resort environment, and will work directly with our hotel and meeting customers to provide excellent customer service.

In addition, this position will provide leadership from an operational and technical standpoint to the onsite technician team.nnnn Essential Duties and Responsibilities: nnnnIn addition to the duties of an Audio Visual Technician, applicants are expected to:nn nnGuide and organize the daily workflow and floor activities of technicians to ensure timely setup, refresh, and removal of equipment per departmental and company standardsnn nnLead medium to large room/location setups from start to finishnn nnCoordinate vendors and outside technical support for events where necessarynn nnWorks closely with sales & catering teams to clearly define customer expectationsnn nnCommunicate directly with clients or assist technicians with ensuring excellent customer service is provided for each eventnn nnMaintain accurate & timely billing of clients’ accounts and verify pricing exceptions and changes for clients.nn nnCreate and administer training programs to ensure audio visual technicians have the proper tools and knowledge to be successful and achieve performance expectations.nn nnTrain and lead AV team in company standards of conduct including close adherence to dress and grooming standards nn nnCreate and administers systems to maintain, inventory and safeguard the company’s audio visual equipment and assetsnn nnResponsible for oversight of the resort public area TV’s, digital content screens installations, and public area music systemsnn nn nn nn Competency: nn nnTo perform the job successfully, applicants will demonstrate the following competencies:nn nn nn nnLeadership: exhibits confidence in self and others, inspires and motivates others to perform well, effectively influences actions and opinions of others, accepts feedback from others, gives appropriate recognition to others.nn nnManaging People: includes staff in planning, decision-making, facilitating and process improvement, takes responsibility for subordinates’ activities, makes self available to staff, provides regular performance feedback, develops subordinates’ skills and encourages growth, solicits and applies customer feedback (internal and external), fosters quality focus in others, improves processes, products and services, continually works to improve supervisory skills.nn nnTeamwork: balances team and individual responsibilities, exhibits objectivity and openness to others’ views, gives and welcomes feedback, contributes to building a positive team spirit, puts success of team above own interests, able to build morale and group commitments to goals and objectives, supports everyone’s efforts to succeed.nn nnAttendance/Punctuality: is consistently at work and on time, ensures work responsibilities are covered when absent, arrives at meetings and appointments on time.nn nnDependability: follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, commits to long hours of work when necessary to reach goals, completes tasks on time or notifies appropriate person with an alternate plan.nn nnProblem solving: identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, works well in group problem solving situations, uses reason when dealing with emotional topics.nn nnAnalytical: understands complex or diverse information, collects and researches data, uses intuition and experience to complement data.nn nnCustomer Service: manages difficult or emotional customer situations; responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments.nn nnProject Management: develops project plans, coordinates projects, communicates changes and progress, and completes projects in a timely manner.nn nnTechnical Skills: assesses own strengths and weaknesses, pursues training and development opportunities, and strives to continuously build knowledge and skills, shares expertise with others.nn nnInterpersonal Skills: focuses on solving conflict, not blaming, maintains confidentiality, listens to others without interrupting, keeps emotions under control, remains open to others’ ideas and tries new things.nn nnOral Communication: speaks clearly and persuasively in positive or negative situations, listens and gets clarification, responds well to questions, demonstrates group presentation skills, participates in meetings.nn nnWritten Communication: writes clearly and informatively, edits work for spelling and grammar, presents numerical data effectively, able to read and interpret written information.nn nnChange Management: develops workable implementation plans, communicates changes effectively, builds commitment and overcomes resistance, prepares and supports those affected by change, monitors transition and evaluates results.nn nnDelegation: delegates work assignments, matches the responsibility to the person, gives authority to work independently, sets expectations and monitors delegated activities, and provides recognition for results.nn nnCost Consciousness: works within approved budget, develops and implements cost saving measures, contributes to profits and revenue, conserves organizational resources.nn nnDiversity; demonstrates knowledge of EEO policy, shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes a harassment-free environment, builds a diverse workforce.nn nnEthics: treats people with respect, keeps commitments, inspires the trust of others, works with integrity and ethically, upholds organizational values.nn nnOrganizational Support: follows policies and procedures, completes administrative tasks correctly and on time, supports organization’s goals and values, benefits organization through outside activities, supports affirmative action and respects diversity.nn nnJudgment: displays willingness to make decisions, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process, makes timely decisions.nn nnMotivation: sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, measures self against standard of excellence, takes calculated risks to accomplish goals.nn nnPlanning/Organizing: prioritizes and plans work activities, uses time efficiently, plans for additional resources, sets goals and objectives, organizes or schedules other people and their tasks, develops realistic action plans.nn nnProfessionalism: approaches others in a tactful manner, reacts well under pressure, treats others with respect and consideration regardless of their status or position, accepts responsibility for own actions, follows through on commitments.nn nn Qualifications: nnnn To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

nnnn nnnn Education and/or Experience: nnnnHigh school diploma or general education degree (GED) is required.

3–5 years’ experience in a hotel or resort Audio Visual Department is recommended but not required.

Audio: Mixers, mics, speakers.

Video: Screens, projectors, Studio Cameras, Video Switching l.

Lighting: Rigging, lights, LED, intelligent and conventional, DMX.nnnn nnnn Language Skills: nnnnAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to