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UnitedHealth Group: Bilingual Senior Customer Service Rep – Telecommute

UnitedHealth Group

This is a Contract position in Fountain Hills, AZ posted November 20, 2020.

Challengecan often be it’s own reward.

But why settle for just being challenged when youcan also be nurtured, mentored and supported as you make an impact in a fastpaced career?

At UnitedHealthcare, part of the UnitedHealth Group family of businesses,you can have all of the above, everyday.

Now, you can take advantage of some ofthe best training and tools in the world to help serve our existing and newcustomers.

As a Senior Customer Service Advocate, you’ll provide our memberswith the information they need to make better decisions about their health,helping them get access to the right care the first time.

Every day, you’llprovide compassionate and empathetic support to 50 to 70 callers providingguidance, support, and resolution for escalated issues.

This is no smallopportunity.

This is where you can bring your compassion for others whilebuilding your career.Primary Responsibilities:Serveas a resource or Subject Matter Expert for team members or internal customersHandleescalated calls, resolving more complex customer issuesDemonstrateoutstanding service to identify the source of the caller’s issue and work toresolve the inquires in a timely and professional mannerHelpguide and educate customers about the fundamentals and benefits ofconsumer-driven health care topics such as selecting the best benefit planoptions, maximizing the value of their health plan benefits and choosing aquality care providerContactcare providers (doctor’s offices) on behalf of the customer to assist withappointment scheduling or connections with internal specialists for assistanceAssistcustomers in navigating myuhc.Com and other UnitedHealth Group websites whileencouraging and reassuring them to becoming self-sufficient with our toolsThis role isequally challenging and rewarding.

You’ll be on the phone for long periods oftime and encounter all types of communication styles and personalities as youhelp resolve conflicts or issues.

You’ll deal with stressful situations andresolve complex health care concerns in a positive, simplified manner so thatcallers fully understand their health care plans and solutions.You’llbe rewarded and recognized for your performance in an environment that willchallenge you and give you clear direction on what it takes to succeed in yourrole as well as provide development for other roles you may be interested in.Required Qualifications:High schooldiploma, GED or equivalent years of work experience1 years ofcustomer service experience OR experience in a medical office, health care,call-center or office setting analyzing and solving customer problemsMust be bilingualin Spanish and EnglishMust be willingto work any 8 hour shift between 5AM and 6PM PDT Mon-Fri.Familiarity withcomputer and Windows PC applications, which includes the ability to navigateand learn new and complex computer system applicationsDemonstratedability to listen skillfully, collect relevant information, build rapport andrespond to customers in a compassionate mannerProficient intranslating health care-related jargon and complex processes into simple,step-by-step instructions customers can understand and act uponProficientconflict management skills including the ability to resolve stressfulsituationsIf you need to enter a work site for any reason,you will be required to screen for symptoms using the ProtectWell mobile app,Interactive Voice Response (i.E., entering your symptoms via phone system) orsimilar UnitedHealth Group-approved symptom screener.

When in a UnitedHealthGroup building, employees are required to wear a mask in common areas.

Inaddition, employees must comply with any state and local masking ordersPreferred Qualifications:Prior health careexperienceKnowledge ofbilling/finance and eligibility processes, practices and conceptsHelping create positive customerexperiences for our members can drive your sense of impact and purpose.

Join usas we improve the lives of millions.

Learn more about how you can start doing yourlife’s best work.(sm)OptumCareis committed to creating an environment where physicians focus on what they dobest: care for their patients.

To do so, OptumCare provides administrative andbusiness support services to both owned and affiliated medical practices whichare part of OptumCare.

Each medical practice part and their physician employeeshave complete authority with regards to all medical decision-making and patientcare.

OptumCare’s support services do not interfere with or control thepractice of medicine by the medical practices or any of their physicians.Diversitycreates a healthier atmosphere: OptumCare is an Equal EmploymentOpportunity/Affirmative Action employers and all qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, age, national origin, protected veteran status, disability status, sexualorientation, gender identity or expression, marital status, geneticinformation, or any other characteristic protected by law.

OptumCareis a drug-free workplace.

Candidates are required to pass a drug test beforebeginning employment.Job Keywords:Customer service, call center, healthcare, Telecommute