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Seasonal Customer Service Associate

Paper Source, Inc.

This is a Full-time position in Scottsdale, AZ posted September 8, 2021.

Overview:SEASONAL CUSTOMER SERVICE ASSOCIATEThe Seasonal Customer Service Associate (CSA) is responsible for embodying our core values and providing a friendly, fun, solutions-focused, differentiated experience to every customer in our stores during the holiday season.A Seasonal CSA will receive focused training to perform the following key functions during our busiest season of the year, and can expect that the majority of their time will be focused in the following three areas. This list is not exhaustive, and is subject to change depending on the needs of the business.DemoWhile zoned in the Demo role, a Seasonal CSA is responsible for giving every customer a genuine, enthusiastic greeting, telling them about current store activities or promotions, and demonstrating the current focus product.RingWhile zoned at the Cash Wrap, a Seasonal CSA is responsible for providing customers with a pleasant, quick and accurate cash wrap experience, offering to order anything they were unable to find in the store, encouraging them to join our Customer Registry, suggesting at least one add-on item, and giving them a reason to come back.ReplenWhile zoned to perform shipment or replenishment activities, a Seasonal CSA is responsible for keeping the store easy to shop by processing shipments efficiently, per Paper Source standards, as well as keeping the sales floor full throughout the day by actively replenishing the presentation, outstock and understock of key categories (gift, wrap, cards), as directed by the Manager on Duty.Core ValuesA Seasonal CSA at Paper Source interprets their daily responsibilities always through the lens of these Core Values. They inform everything we do.Customer Centricityknows the customer and their needsserves the customersunderstands that the customer can be employees and internal partnersCreativityinnovativecuriousembraces changeCollaborative Leadershiprespectfultrustingcompassionateacts with integrityEntrepreneurial Spiritaccountable for their own performanceagile and responsiveresourceful in problem-solvingPassion for the Brandcontagious enthusiasm for our history, stores, products, and employeesRequirementsavailability to work a flexible schedule that meets the needs of the holiday business season, which will require evening and weekend shiftsability to maneuver around the sales floor and stockroom. will require prolonged standing and occasional bending, twisting, reaching, kneeling, and potentially stairsability to work with/near cleaning chemicals and various art suppliesPaper Source, Inc. participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Applicants in AL, AZ, GA, MS, NC, SC, TN, and UT to review E-Verify and Right To Work English/Spanishpostings.State / City Compliance: Paper Source, Inc. will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.