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Desktop Support Technician

Kollasoft Inc.

This is a Full-time position in Phoenix, AZ posted February 22, 2021.

The City of Phoenix, Information Technology Services Department is seeking 3 Desktop Support Technician Contractors to assist with the cityrsquos annual End User Device Replacement program and provide general technical support to 18 departments city-wide. The ideal candidates will possess a strong familiarity with imaging, troubleshooting, inventorying and deploying Windows 10 PCs and associated equipment. Additionally, the individuals selected for these positions will need to possess excellent communication and customer service skills, as they will be supporting city executives and elected officials. The environment is fast paced, so organizational skills and punctuality will be emphasized. Along with these critical skills, the ideal candidates will need to be able to perform the essential job duties outlined below. Essential Job Duties middot Provide Tier Two support of all enterprise applications, and Level 2 3 support for all departmental business applications middot Install, diagnose, repair, maintain, and upgrade workspace technology, including desktop, mobile computers, tablets, smartphones, printers, and other peripherals middot Perform software updates and test to ensure they are properly deployed to desktops and servers middot Provide accurate troubleshooting of desktop, mobile computers, tablets, smartphones, printers, and other peripherals. middot Execute hardware replacements, anti-virus software deployments and operating system upgrades. middot Maintain, track, safeguard IT equipment and assets middot Use RemedyForce to document, log, and respond to assigned service tickets for requests forservice andor incident response middot Use Active Directory to create objects and set permissions. Special Requirements (i.e. Police Background, Certifications, Degree, etc.) – CJIS background check required – Acceptable driving record