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Customer Service Support Specialist ** $500.00 Hiring Bonus **

J-Curve Technologies

This is a Full-time position in Tempe, AZ posted May 1, 2021.

Are you a self-starter, who likes working in a fast-paced environment for a growing company?

Are you looking for an employer that stresses cooperation and a harmonious work environment?

Then, we want to talk to you!

J-Curve Technologies is currently accepting applications from the Phoenix metro area only, this is not a remote position.
J-Curve Technologies is a privately held Arizona-based organization.

We are an award winning premier outsourcer of shared technical and customer support services.

We are committed to the ongoing development of our valued employees.

We offer candidates the opportunity to work with talented colleagues in a positive, team-oriented, and informal environment with opportunities for learning and growth.
DESCRIPTION:
Possessing excellent customer relationship skills and a proven record of individual achievement, the J-Curve Technologies Support Specialist is responsible for providing individualized, high-touch, concierge level service in a dynamic and tech-enabled environment.

The successful candidate has the ability to master multiple customer communication channels and independently understand, diagnose, and solve customer situations in a fast-paced and collaborative environment.

We have several openings on our team starting soon!!
REQUIREMENTS:
Minimum 3-5 years worked in a high level customer support environment, call center experience preferred Strong attention to detail, decision making, and analytical problem-solving skills Excellent interpersonal written and oral communication skills with a proven track record of quickly building credibility with customers and teammates Ability to work both in a team environment and independently
· Positive attitude Ability to operate in fast-paced, deadline driven, and dynamic environment while managing multiple tasks and priorities Strong customer service background, preferably with prior contact center experience Full-time with schedule flexibility Personable, empathetic individual who enjoys working with people and can handle high-stress situations with grace Experience using Zendesk or other CRM or customer service applications Strong knowledge of Gmail, Google Docs, Google Sheets, and Microsoft Office Ability to conduct research and think both critically and creatively Thinking outside the box Desire to continuously improve operations, processes, and procedures

Job Requirements:
Maintain and promote a customer-centric mindset and attitude Maintain a high level of knowledge and performance for all client requirements, processes, and procedures within support scope Provide effective customer interaction via multiple communication channels Display the ability to understand, diagnose, and solve customer situations applying standards and policies, while maintaining the ability to think quickly in non-standard circumstances Display the ability to merge disparate information together to obtain a multi-perspective view of the situation Manage escalated customer situations Contribute to process and workflow improvements
Benefits: