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Customer Service Representative

A3 Smart Home

This is a Full-time position in Tempe, AZ posted May 2, 2021.

We call our club’s vision, mission, values, and supporting pillars “Our House” because they are the foundation for all that we do. We’re working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. *Job Summary*
This position is responsible for providing scheduling for service, repair, maintenance, and inspections for the existing Commercial Business base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of repair, Inspection, support, and maintenance operations and service. *
*Why work for us?*
* Job Stability – Career Growth * Great Benefits – Medical/Dental/Vision * Retirement – 401k matching up to 4% * Work/Life Balance – PTO 3 Weeks + 9 paid holidays *RESPONSIBILITIES/JOB DUTIES:* * Handle incoming and outgoing phone calls to address customer requests and schedule service calls
* Handle e-mail and queue requests to schedule service calls
* Support the other internal customers (installation, sales, and monitoring) with handling and resolution of customer issues
* Provide an excellent customer experience with conflict resolution skills and assist field technicians with support for service calls
* Order equipment required for service calls
* Build relationships with property managers and other business professionals to ensure retention, promote customer satisfaction and loyalty
* Provide basic instruction and troubleshooting to customers * Work with internal tech support (Virtual Assistance) to provide more advanced training and programming
*KNOWLEDGE AND SKILLS:* * Three or more years’ experience in a scheduling and/or technical call center
* Strong customer service acumen and conflict resolution skills
* Advanced technical knowledge with different types of security systems
* Knowledge of Smart Home security operations is a plus
* Advanced written and verbal communication skills to provide professional engagement with business owners
* Ability to focus and multi-task in a fast paced environment as part of a team
* College AA or BS Degree (desired)
* Must qualify for state alarm agent license (required)
* Technical orientation and computer literacy (required)
* Moderate to advanced typing ability (desired)