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Customer service Representative


This is a Full-time position in Phoenix, AZ posted July 12, 2021.

Job Purpose

The primary objective for this position is to consistently interact with our customers in a positive, helpful and professional manner.

The ideal candidate can work independently, under pressure and balance competing priorities in a results-oriented work environment.

Duties And Responsibilities
Build and maintain relationships with new and repeat customers and ensure their satisfaction throughout the entire sales process Communicate effectively, pleasantly and in a timely fashion with customers to answer all questions and client inquiries Host and participate in tele-conferences and on-site meetings with clients Assist clients by generating detailed quotes, as well as processing orders, tracking open existing orders Become an expert in the procurement of clinical specimens in order to effectively discuss projects with researchers and scientists Develop an extensive understanding of how the clinical division operates Serve as a liaison between our clients and all internal departments Work with our Sourcing and Project Management team to develop order fulfillment plans Lead or participate in meetings with the operations team to explain the execution plan of complex projects Provide ongoing support to the business development field team Manage certain key accounts, as assigned and serve as our clients point of contact throughout the entire ordering process for all projects assigned Seek up-sell/cross-sell opportunities and present value-added service options Manage opportunities in Salesforce Follow up on open opportunities and leads Assist with training new team members Develop an extensive understanding of the products and services offered by all clinical divisions
Job Requirements:

Customer First Attitude Service-oriented approach Commitment to Quality Ability to Problem Solve