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Customer Service Representative

Arizona Polymer Flooring, Inc.

This is a Full-time position in Phoenix, AZ posted June 10, 2021.

Job Summary The Customer Service Representative is a critical member of the team who facilitates day-to-day customer support operations.

This person serves customers by providing product and service information, using in-depth knowledge of company products and procedures.

This individual communicates effectively with team members within the customer service department and other areas, as needed.

This person works well in a team environment and can multi-task efficiently, providing timely, excellent customer service.

May also work closely with our California and Texas divisions.

Essential functions include, but are not limited to: * Process customer orders, changes, and returns.* Process payments.* Review customer accounts.* Fulfills customer needs to ensure customer satisfaction.* Maintains customer confidence and protects operations by keeping information confidential.* Partners with the sales team and other departments, as needed.* Works closely with the credit department to resolve disputed credit terms.* Other duties, as assigned.

Preferred Qualifications: * Customer relations* Strong organizational skills.* Ability to perform and prioritize multiple tasks.* Attention to detail and is a team player.

Desired Skills and Experience * Customer service experience, preferred.* Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point)* CRM systems experience, a plus.

Work Environment * This job operates in a professional office environment.

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

We are an Equal Opportunity Employer.

We do not discriminate based on race, religion, color, sex, age, national origin, or disability.

Job Type: Full-time Experience: * Customer Service: 2 years (Preferred) Education: * High school or equivalent (Required)