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Customer Service Coordinator

ADCO Service

This is a Full-time position in Phoenix, AZ posted August 3, 2022.

Customer Service Coordinator
ADCO Service is seeking qualified customer service representatives to solve performance and operation issues for consumers and service technicians on a variety of high-end major and small residential appliances. This is a full time position working Monday through Friday, 8:00 am – 5:00 pm.
* Answers customer questions via phone and email regarding use and care of appliances.
* Resolves reported problems by clarifying issues; researches answers and explores possible solutions; implements solutions; escalates unresolved problems.
* Coordinates service calls with customers for issues requiring in-home repair visits.
* Navigates correspondence received in various ways including phone calls, emails, and website tools.
* Receives and processes customer orders for parts, carefully collecting and documenting information to ensure quality in the customer purchasing experience and minimizing errors in financial transactions and product shipments.
* Maintains existing and develops new relationships with nationwide service representatives.
* Negotiates service rates with technicians and authorizes expenses.
* Adjudicates invoices submitted for payment from service providers.
* Performs outbound follow up calls to ensure satisfaction and completion of service.
* Maintains customer database by entering and updating information.
* Updates job knowledge by participating in educational and training opportunities.
Excellent customer service skills, especially via telephone and in writing.
Reliable attendance.
Ability to work independently and as part of a team.
Knowledge of, previous experience or an interest in the appliance industry preferred.
Technical aptitude or previous experience in a repair capacity preferred.
Other necessary skills include Data Entry Skills, Listening, Phone Skills, Organization, Written and Verbal Communication, Building Relationships, Interpersonal Skills, Problem Solving, Multi-Tasking, Self Starter, Follow Through, Attention to Detail
Experience Required at least 2 years in one of the following: customer service technical support call center environment, appliance repair company, or other residential service provider company.
Education Required High School diploma or equivalent
Associated topics: associate, call center, call center representative, csr, customer care associate, customer service associate, customer service specialist, representante de servicio al cliente, representative, technical assistant