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Customer Service

Paper Source

This is a Full-time position in Phoenix, AZ posted June 8, 2021.

Customer Service Associate This position reports to the Store Management TeamPosition SummaryThe Customer Service Associate must exhibit a passion to learn about our products and services and demonstrate a desire to share that knowledge with our customers. The Customer Service Associate’s #1 priority at all times is the customer. Essential Job Responsibilities and Accountabilities Models the Paper Source Customer Service Experience+ Consistently perform all steps of the Customer Service Initiative (CREATE):+ Connect with every customer by greeting them warmly, asking open-ended questions and engaging them in product related conversations.+ Respond to customers’ immediate needs+ Explore your customers’ needs and demonstrate products at the demo table, on the sales floor and at the custom print station.+ Add relevant products to complete the project, take it to the next level and help with their whole checklist.+ Thank every customer regardless of purchase.+ Empower customers to complete their creative projects at home and build customer loyalty+ Exhibits an attitude that is one of positive, can do and customer first with all customers.+ Knowledgeable and proficient in technology in order to accurately and efficiently process customer transactions professionally and in compliance with the Paper Source policy; sales, returns, gift certificates, special orders, etc.+ Maintain store operations and visual merchandising standards to ensure a ‘grand opening’ look and feel to our customers.Inspire customers through impressive product knowledge+ Inspire our customers about Paper Source’s unique product offerings through product stories, understanding and selling of our core businesses such as cards and envelopes and custom printing.+ Demonstrate consistent selling behaviors that inspire our customers towards a greater connection with our products through registration and selling of workshops and special events to company goals.+ Understand customers’ needs and projects to be able to make meaningful suggestions for additional purchases to achieve company goals.+ Complete all required training modules and have a clear understanding of all available tools and resources to enhance the selling experience.Drives sales and profitability through Key Performance Indicators+ Sells the benefits associated with capturing email addresses in our customer registry.+ Provide feedback to store management on customer requests, reaction to merchandise and store environment.+ Utilizes company tools and works with customer to suggest add-ons to ensure store sales goals, workshop goals, and ADT and UPT goals are met.RequirementsPS16+ Demonstrated passion for Paper Source, our products, and providing extraordinary customer service.+ Arts and crafts background preferred with minimum of 1 year in retail or service related industry.+ Availability to work a flexible schedule to meet the needs of the business, which will require night and weekend shifts.+ Ability to effectively maneuver around sales floor and stockroom. May include repetitive bending, prolonged standing, twisting, stooping and stairs and lifting of up to 30 pounds.+ Ability to work with /around cleaning chemicals and various art supplies.External Company Name: Paper Source, Inc. External Company URL: Job ID: CSA Phoenix_5/26/2021 Street: 2035 E. Camelback Road