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Customer Service

iQor

This is a Full-time position in Tucson, AZ posted June 8, 2021.

Work at Home Customer Service Agent (Bring Your Own Device)Apply now Posting Date:May 26, 2021Location: Tucson, AZ, US Company: iQor Req ID: 24345 Additional Work Locations: We’re excited you’ve considered to Be More with iQor. We’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!Summary We are searching for polite, professionalWork at Home Bring Your Own Device Customer Service Representativesto represent our clients professionally by providing remarkable service to their customers via phone. Benefits & Perks + $12.50 – $14.00 per hour based on experience + $650 sign on bonus ($150 after day 30, $250 after day 60, and $250 after day 90) + Medical, Dental, Vision (Eligible after 30 days) + Paid Time Off (Earn immediately and use after 90 days) + Tuition Reimbursement + Referral Incentive Program + Travel and Entertainment Discounts (movie tickets, amusement parks, gyms, etc.) + Quarterly Reviews & Raises (Performance based) + Performance Bonuses Responsibilities+ Receive inbound calls to assist customers with getting repairs scheduled for items under Home Warranty. + Ask detailed question to determine if the customer’s issue is covered under their warranty. + Politely and efficiently answer any questions for the caller. + Accurately document customer account in client systems + Build lasting relationships with clients, customers, and other call center team members based on trust and reliability. + Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service. + Meet department productivity and quality standards. + Strive for first call resolution and take true ownership of customer needs and issues. + Communicate and follow instructions for one call customer resolution. + Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns. + Take an active role in educating customers about our clients products and services. Requirements+ Minimum 6 months of stable customer service experience (call center, food service, hospitality, or retail) + HS Diploma or GED/equivalent + Flexibility in working schedule (shifts vary by client and require at least one weekend day) + Self-motivated and able to adapt and comprehend changes in business processes and procedures + Criminal record check and drug test required Work from Home Requirements + Environment: Quiet, secure, and distraction free for the duration of working hours. + Landline Phone: Not required + Internet: Wireless and Wifi not permitted. + Internet Speeds:Minimum10MBPS download/ 5 MBPS upload + Connection: Direct connection from modem to PC required + Computer Specs: + Laptop or Desktop (Apple [Mac] or Chromebook is not permitted) + OS: Windows 10 + CPU: Minimum Dual-core 1.5 GHz or Intel I class or AMD Phenom X2 class or better + RAM: 4 GB+ + Hard Drive: 20 GB or more of available space + Ports on PC: Minimum of 1 USB and Ethernet Port Education Requirement High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required. Physical Requirements Ability To: + Speak and sit for extended periods of time. + Stand and walk or otherwise traverse occasionally in order to be accessible to the production floor. + Exert at up to 10 lbs. of force to push, pull or otherwise move objects. + Carry or lift objects up to 10 lbs. + Have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; and/or viewing a computer terminal. + Occasionally bend, reach, kneel, or twist for minimal periods of time. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.