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Customer Service

AAA Northern California, Nevada & Utah

This is a Full-time position in Tucson, AZ posted July 18, 2021.

We call our club’s vision, mission, values, and supporting pillars “Our House” because they are the foundation for all that we do.

We’re working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America.

With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.The Senior Smart Home Specialist is responsible for our Member experience.

The person will monitor life safety systems, handle general service, technical and billing inquiries, manage data information, initiate cancellation/retention activity, and act in a mentoring capacity as part of our career development program.

RESPONSIBILITIES/JOB DUTIES Member Experience/Monitoring/Scheduling:+ Work weekends and flexible with multiple shifts+ Respond in a timely manner to requests from Members.+ Responsible for researching and analyzing customer accounts to+ provide proper resolution to Member concerns.+ Maintain high call quality standards at all times to ensure we are+ delivering legendary Member experiences.+ Resolve Member escalations with professionalism+ Update member information when necessary.

WHY WORK FOR US?+ Excellent Pay
– $18.00 per hour!+ Career Growth
– We offer a leadership development program preparing you for a leadership role within 12 months.+ Training
– You’ll attend a thorough, comprehensive 2 week training program+ Benefits
– Medical, Dental, Vision, wellness program and more!+ Retirement
– 401k Matching up to 4%+ Paid Time Off
– Ten hours per month, nine holidays annually Member Experience:+ Take incoming calls from members on various issues from billing and account inquiries, basic technical equipment and software troubleshooting and product questions.Monitoring:+ Monitors incoming alarm and maintenance signals using established protocol.+ Documents events as they take place with speed and accuracy in the alarm monitoring software.Scheduling:+ Assist members in scheduling installations and service while providing legendary customer service.+ Performs other job duties, as assigned.

Knowledge/Skills/Abilities:+ Strong written and verbal communication skills+ Must have the ability to listen effectively and respond empathetically+ Strong desire to help customers+ Must have the ability to maintain composure when dealing with customer escalations and emergency alarm calls+ Ability to critically think, creatively problem solve and confidently act+ Must posses technical aptitude and be proficient with Windows applications; must be able to navigate through multiple programs and screens efficiently+ Must have strong attention to detail skills+ Ability to enter data into a database efficiently and accurately+ Ability to multitask while providing outstanding customer experience+ Must be able to work independently and as part of a teamEducation & Experience / Licenses & Certification+ Minimum 1 year of experience in frontline customer sales or service+ Bilingual preferred (Spanish a plus)+ High school diploma or equivalentWORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTSWorks in an office environment sitting at a desk, table or computer workstation for extended periods of time.

Approximately 80 percent of the time spent on the job involves the use of a computer and telephone.

#SAFE Innovation.

It’s what motivates and drives our 4,200 Team Members as the key to enhance Member value, employee satisfaction, and our future success.

We have a 117-year history of service, creating Members for life.

We generate $4 Billion in annual sales and serve nearly 6 million Members across 7 states.

A3 is our Innovation Lab, where we have launched GIG Car Share, GoMentum Station, AAA CarConnect, AAA House Manager, and the first Autonomous Shuttle.

If innovation and purpose are what you’re looking for, journey forward with us.