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AIG: Customer Service Consultant


This is a Full-time position in Phoenix, AZ posted October 16, 2021.

Who we areAIG Life & Retirement helps peoplemake some of the most meaningful decisions they’re ever going to make.

We help them plan and take action to protect the future they envision, and respond to some of life’s most difficult moments through the solutions and services we provide.

We do this through our broad portfolio of life insurance, retirement and institutional products, offered through an extensive, multichannel distribution network.

We provide solutions for a brighter future through our client centered service, breadth of product expertise, deep distribution relationships, and outstanding team of hardworking and passionate employees.

We are now hiring in the Phoenix, AZ metro area!

Our new Phoenix Virtual Operations Center will provide you the flexibility to work remotely while also enjoying the benefits of coming into a meeting space for onsite training and team building activities.

At AIG, our Customer Service Consultants are at the heart of our mission and are dedicated to always serving our customers.

The role is meant for those looking to make a real impact and build a career in financial services.

They have a passion for delivering a personalized and caring experience and anticipate and resolve customer concerns with the goal of exceeding expectations.

In this role, you will be the first point of contact for our customers and reply to: policy inquiries related to status, selected data changes, required service forms, documenting all inquiries, and any necessary corresponding actions.

Perform financial and non-financial transactions necessary to satisfy requests using multiple computer systems and productivity tools.

And, provide compassion and empathy to our customers by answering a high volume of incoming phone calls with a high degree of quality, accuracy and speed.

What our employees like most about working for AIGParticipating in a noble cause and helping customers retire with dignity.Professional development and advancement opportunities through our career progression program which includes eligibility requirements, an increase in responsibilities and compensation.A generous benefits plan.

In addition to medical, dental, vision, FSA, and other insurance options, the benefit package also includes:Paid Time Off: We offer 24 PTO days to start and 10 paid holidays per calendar year.A 401(k) Retirement Plan which will be HARD TO BEAT.

Our 401K $1 for $1 match up to 6% with immediate vesting, plus AIG automatically contributes an additional 3% into your 401K regardless of if you enroll or not.

We want to hear from you today if you canSuccessfully complete a comprehensive paid training course to be ready to help our customers in making an impact in their lives.Help customers while working a 40 hour-a-week schedule that could vary between the hours of 7am to 8pm, Monday through Friday .Provide an outstanding customer service experience all while generating energy, excitement, and passion around AIG products.Quickly and effectively problem solve and be able to action items effectively to deliver impactful solutions.Effectively convey policy information and company procedures to all customers.Manage and troubleshoot complex customer service issues involving cross functional partners while using advanced technical skills.

What we are looking forHigh School Diploma or GED from an accredited institution required.Professionals that are action oriented, high energy, personable, mindful, and have a genuine desire to help our customers.A high-quality/high-speed internet connection is required for this role.Proven customer service or call center experience preferred.Demonstrated interpersonal and communication skills with the ability to interact with internal/external customers.Advanced computer knowledge including proficiency with MS Office and strong professional typing skills.Ability to manage multiple tasks and work successfully in a structured fast paced call center team environment with the ability to meet key performance indicators.To learn more about life at AIG including our Corporate Citizenship, Diversity, Equity and Inclusion and “Giving Back” programs, please visit https://www.Aig.Com/about-us It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer.

We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.Aig.Com/about-us/diversity-equity-and-inclusion AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities.

If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to

Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:OP Operations Estimated Travel Percentage (%): Relocation Provided: