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UnitedHealth Group: Peer To Peer Clinical Administrative Coordinator – Us Remote

UnitedHealth Group

This is a Contract position in Sun City West, AZ posted November 20, 2020.

Welcome to one of the toughest and most fulfilling ways to help people, including yourself.

We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement.

Join us and start doingyour life’s best work.SMLike you,UnitedHealth Groupis strong on innovation.

And like you, we’ll go the distance to deliver high quality care.

As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers.

You’ll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases.

Bring your skills and talents to a role where you’ll have a chance to make an impact.You’ll enjoy the flexibility to telecommute from anywhere within the U.S.

as you take on some tough challenges.We offer8weeks of paid training.

The hours during training will be 8:00am to4:30pm Monday-Friday.

Training will be conducted virtually from your home.All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.What we do defines who we are.

Take a deeper look at how we’re providing support during this global health crisis and search for a way you can get involved.

View our Covid 19 Resources Page at:Https://info.Uhg.Com/Primary Responsibilities:Respond to Provider / Enrollee denial inquiriesAssist with appointment scheduling for a discussion with our Medical Directors and a provider physicianVerify member information via application systemAdvise callers of case status (reason for denial and next steps)Resolve customer service inquiriesProvide excellent customer service to providersConstantly meet established productivity, schedule adherence and quality standards while maintaining good attendanceYou’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma / GED (or higher)2 years of Customer Service experience2 years of professional experience in an office setting using the telephone and computer as the primary instruments to perform the job dutiesPrevious experience working with Microsoft Office including Microsoft Outlook (ability to create, edit, save, and send documents), Microsoft Word (ability to create, edit, save, and send documents), and Microsoft Excel (ability to create, edit, save, and send documents)Comfortable working Monday Friday, 8 hour shift between operating hours of 7:00 am 7:00 pm CSTYou will be required to adhere to UnitedHealth Group’s US Telecommuting PolicyIf you need to enter a work site for any reason, you will be requiredto screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.E., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener.

When in a UnitedHealth Group building, employees are required to wear a mask in common areas.

In addition, employees must comply with any state and local masking ordersPreferred Qualifications:Healthcare or Insurance benefits experienceProfessional experience in clerical or administrator workHospital, Physician, or Medical Clinical experienceExperience working in a call centerUnitedHealth Group is an essential business.The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place.

We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends.

At this time, 90% of our non-clinical workforce transitioned to a work at home (remote) status.

We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.Some of the steps we’ve taken to ensure employee well being include:Transitioned our new hire training classes to be conducted virtuallyLaunched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID 19Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging timeOnsite social distancing and increased sanitization measures for employees who have been welcomed back to our officesFully cover the COVID 19 healthcare costs for our employeesEmployees who self identify as high risk or who live with someone who is high risk have been asked to remain working from homeYou can learn more about all we are doing to fight COVID 19 and support impacted communities at:Https://www.Unitedhealthgroup.Com/newsroom/addressing-covid.HtmlCareers with Optum.Here’s the idea.

We built an entire organization around one giant objective; make the health system work better for everyone.

So when it comes to how we use the world’s large accumulation of health related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve.

Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential.

For you, that means working on high performance teams against sophisticated challenges that matter.

Optum, incredible ideas in one incredible company and a singular opportunity to doyour life’s best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Groupis a drug free workplace.

Candidates are required to pass a drug test before beginning employment.Keywords:Clinical, Administrative, Coordinator, Phoenix, Arizona,work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately