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Escrow Administrative Assistant

Robert Half

This is a Full-time position in Phoenix, AZ posted February 22, 2021.

Ref ID: 00210-0011705371

Classification: Escrow Administrative Assistant

Compensation: $16.15 to $18.70 hourly

TTH, price sensitive, need background. Resume, phone interview, start and train at employees house then remote

This is an outstanding opportunity to join a growing company that is putting together a team to blend technology and high touch customer service with a dash of automation and good old know-how to build a new kind of notary document signing company that is transforming how business is done in the finalizing of buying and selling real estate.
Because this is such an important role, we went into a lot of detail here… and if you don’t make it all the way through, that’s ok… this position might not be for you then!
We’re looking for a self-starter who thrives in fast-paced environments and is eager to collaborate with a team. We seek someone who is committed to excellence… who is success driven, passionate, positive and a self-motivated team player that wants a career in the booming notary document closing real estate world.
Key characteristics:
• Projects an efficient, confident and outgoing personality and maintains a positive attitude
• Is a quick learner who easily retains knowledge and is always seeking new information
• Has the ability to work with minimal supervision; knows what needs to be done and takes initiative to complete the task; superior time management skills; able to prioritize
• Excellent attention to detail and organizational skills
• Ability to maintain composure, professionalism and “cool” under pressure to manage and resolve conflict
• detail oriented appearance and attitude in a casual office environment
• You love talking to people and are passionate about helping others
• You care deeply about the wants, needs, and experiences of the customers you work with
• You enjoy being a key member of a small team that moves quickly
• You don’t mind working irregular hours when the need arises
• Ability to empathize with customers and walk them through complex concepts with ease
• Demonstrate team leadership skills and a proven track record of increasing responsibilities
• Ability to adapt, accept and grow with change
• Demonstrate teamwork, dedication, and a commitment to excellence.
• Recommend and drive process improvements, problem solve through research and analytical skills.
• Excellent verbal and written communication skills and the ability to interact professionally with diverse groups to develop, maintain and enhance relationships.
• Be the champion of Quality Control.
• Display a congenial “can do” attitude with a solution provider mind-set.
In this crucial role, you help our team and customers execute some of the most important transactions of their lives, such as buying a house.
Job details:
• Work with our clients – mortgage, title / escrow and real estate companies to provide excellent service to them and their customers.
• Process in-bound orders
• Organize the order, assign to one of our notary agents, monitor the progress of each job
• Perform follow-up and satisfaction touch points with the escrow officer
• Organize the transaction documents that are sent in electronically from the escrow officer in preparation of signing as needed
• Manage the return of the signed / notarized docs to the escrow company
• Manage the relationship between our inside team and outside team of notary signers
• Work closely with escrow and lender partners to ensure a seamless and positive signing experience for al

Job Requirements:
Escrow, Escrow Processing, Receptionist Duties, Outgoing Personality, achievement oriented Personality, Mortgages, Mortgages – Residential, MVA – Mortgage VA

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