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Virtual Banking Solutions Technical Support Engineer

VirtualVocations

This is a Full-time position in Scottsdale, AZ posted May 1, 2021.

A digital banking solutions provider is in need of a Virtual Technical Support Engineer.Core Responsibilities Include: Taking customer incoming support calls and gather info using probing questionsEducating customers on the use of the banking solutions platformReproducing issues and diving into the stack to determine the root causeApplicants must meet the following qualifications:3+ years experience as a Solutions Engineer, QA Engineer, Test Engineer or Software EngineerSQL & prior programming experienceExperience at a startup or financial technology firmExperience with ZendeskCuriosity and strong drive to troubleshoot issues and help clients