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Patient Financial Advocate

Sonora Quest

This is a Contract position in Phoenix, AZ posted November 27, 2023.

Primary City/State:

Phoenix, Arizona

Department Name:

Billing Customer Service-PBI

Work Shift:


Job Category:

Revenue Cycle


Independently provides financial counseling to patients in a personal interview at the point-of-service to obtain applicable patient financial and demographic documentation. Provides guidance to Patient Services staff to help manage patient flow throughout the intake process. Identifies potential Patient Financial Assistance & payment arrangements through internal or external patient financing programs.  Acts as an advocate by providing information and support to help patients navigate the financial aspect of their laboratory services. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. 


  • High School diploma or equivalent. 
  • Two (2) years’ of related experience in medical billing or in a healthcare/clinical laboratory setting.
  • Two (2) years’ of customer service experience in a customer facing role.
  • Order entry experience with entering insurance/billing information.
  • Must be able to work weekends.


  • Associate’s Degree in related field. 
  • Additional experience in medical billing and/or in a healthcare setting.
  • Extensive knowledge of clinical laboratory operations.
  • Additional experience in insurance collections including resolution of denials and the filing of claim appeals. 
  • Advanced working knowledge of Xifin.
  • Comprehensive knowledge of ICD-10 coding, CPT coding, HCPCS coding, modifiers, and government and commercial payer guidelines.  


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