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Bank of America: Gwim Sr Operations Representative

Bank of America

This is a Full-time position in Chandler, AZ posted July 10, 2021.

Job Description:Job Description SummaryProcesses routine/standard transactions according to established procedures and prescribed processes in support of GWIM Operations.

Daily responsibilities will cover one or more operations functional areas such as: analyses, report generation, opening new accounts, trade processing, payment processing, data entry, etc.

Provides quality service and effective and efficient operations support for the assigned area’s internal business partners and/or external customers and clients.

May provide advice and assist with training for less experienced team members.

Individuals at this level are expected to use some independence of thought but to refer more complex problems to Operations Team Manager and/or Supervisor.

Generally 1 year or more experience is preferred.Job DescriptionThe CMA Visa Authorizations inbound associate handles incoming inquiries via MLSN from field partners and directly from clients related to CMA VISA Card & Check products.

The representative will assist in researching and resolving merchant inquiries as well as providing manual VISA Authorizations.

They will also process timely requests to Block CMA VISA Cards, Checks & ACH’s as needed.Secondary responsibilities include contacting Branch Offices and / or Clients to review account activity as well as Block / Reissue VISA Cards & Checks.

Representativeswill also process fraud/dispute claims as needed.

Required Skills: Previous Fraud ExperienceStrong analytical ability and organizational skillsAbility to communicate clearly and concisely with all levels within the firmAbility to de-escalate difficult client situationsAble to think outside of the boxAble to prioritize issues and handle several sensitive processes at once in a timely fashionEngage management in all escalated issues and continually follow up on outstanding itemsMust be able to work independently with minimal supervision, excellent decision making skills, work for accuracy and must be able to meet deadlinesThinks strategically and willingly participates in projects and other opportunities Desired Skills: Bachelor’s Degree preferredKnowledge of CMA products.Overall understanding of Merrill Lynch productsAdditional Job DescriptionThe CMA Visa Authorizations inbound associate handles incoming inquiries via MLSN from field partners and directly from clients related to CMA VISA Card & Check products.

The representative will assist in researching and resolving merchant inquiries as well as providing manual VISA Authorizations.

They will also process timely requests to Block CMA VISA Cards, Checks & ACH’s as needed.Secondary responsibilities include contacting Branch Offices and / or Clients to review account activity as well as Block / Reissue VISA Cards & Checks.

Representativeswill also process fraud/dispute claims as needed.

Initially you may be required to work from home and/or remotely in this role: Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection) Sufficient room to set up a laptop, monitor, keyboard and mouse Comfortable space to work for a full shift Quiet, private and SECURE space in which to work Job Band:H7Shift:1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 >