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Bank of America: Client Service Representative

Bank of America

This is a Full-time position in Chandler, AZ posted July 10, 2021.

Job Description:Job Description Job Description: *multiple shifts may be available Role Overview As a Health Benefits Solutions Representative, you will be working in an inbound contact center taking over 50 calls per day and/or chatting online with clients asking questions or inquiring about their Heath Savings Account (HSA) or Flexible Spending Account (FSA).

What you’ll do As a Health Benefits Solutions Representative you will be responsible for the following via phone and/or online chat: Providing every client with clear, complete and accurate responses to their questions and inquiries, while updating the system with notes on each client interaction Guiding clients step by step through how to execute various transactions on their accounts (i.E.

filing a claims, ordering debit cards, password resets, suspend lost/stolen cards locating statement or tax documents etc.) Ensure client privacy is protected by authenticating each call and not answering questions or providing information to unauthorized users Effectively managing risk by fully adhering to processes/policies/procedures and proactively identifying and escalating potential risks Navigating through multiple applications and tools to understand processes/policy/procedures and research and resolve issues with client accounts Required Skills & Experience (minimum qualifications) Minimum one year experience verbally delivering complex information clearly, concisely and with empathy, while quickly establishing trust and exuding positivity and confidence Must possess the skills to navigate between multiple screens and keep the client/recipient fully engaged, while quickly and accurately typing relevant notes and information Proven ability to professionally and tactfully handle confrontational and/or stressful interactions Demonstrated written communication skills with the ability to type error-free, clear, descriptive and succinct instructions and responses, while being proficient on the keyboard Proven experience with effectively reviewing documentation/files, quickly identifying errors and taking action to resolve the errors Must have experience gathering, absorbing and using facts/information to make effective and timely decisions Demonstrated ability to quickly learn, adapt and become highly efficient on new and/or changing systems, applications, policies and procedures Must be able to succeed in an environment in which you are constantly being held accountable for metrics Desired Skills & Experience Experience working in a client focus environment Knowledge of Heath Savings Account (HSA) or Flexible Spending Account (FSA) Required to work from the primary work location listed when not in remote operating stance Initially you may be required to work from home and/or remotely in this role: Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection) Sufficient room to set up a laptop, monitor, keyboard and mouse Comfortable space to work for a full shift Quiet, private and SECURE space in which to work Job Band:H7Shift:1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 > Associated topics: agent, associate, call center, customer care associate, customer care representative, customer service associate, service, system support, telephone service representative, tsr